East West-toursReviews of east-west-tours.com

We recently returned from a two week vacation to Russia and Lithuania that was arranged by East West Tours. Alex, who was our travel agent with East West Tours, did an excellent job of both helping us to create our trip, as well as ensuring that the implementation of it was quite successful. We did not encounter a single problem with our travel,hotels or tour guides. Alex made recommendations of some places that we were not familiar with and included a few unusual sites that we requested. The tour guides we had, one each for Moscow, St. Petersburg and Vilnius , were all fantastic ( Masha in St. Petersburg and Iga in Vilnius were amazing tour guides). Each of the three guides were very knowledgeable about history and art and were open to answering all of our questions. They modified the day's activities for the very few times that we wanted to add a site or not spend as much time as originally planned with other sites. I would highly recommend Alex and the East West Tours.

Alex, We wanted to let you know what a wonderful time we had in Russia! It was a fantastic trip and we really appreciate all of your hard work. All the accommodations and excursions were great! We especially enjoyed having Marsha as our tour guide in St. Petersburg! She was really fantastic, knowledgeable and friendly. Thank you for your recommendation to go to Pushkin Cafe -- we loved it! In the tour, Moscow and St. Petersburg really came alive for us! We really appreciate how well organized the trip was -- this allowed us to enjoy the trip without worrying about the details and paperwork. Thank you again for making our trip so wonderful! Thank you

Yes the trip was very successful! I can't wait to go back. The only negative for the trip was the wait for the overnight train. Our tours during the day ended around 5pm but the train wasn't till about 11pm. There wasn't much to do close by to the hotel so we had dinner and then just sat in the lobby of the hotel for a few hours. Would have been better if we had more activities to do/been told about things we could do in the evening perhaps. Our guide in Moscow was Olga. She was extremely knowledgeable, but she walked really really slow! I felt like we might have been able to see a bit more if we walked faster haha Also at times we would walk along in silence because Olga felt like we wouldn't have been able to take in so much information. But I think I would have preferred to listen to a few facts as we walked around (especially since we walked so slow so had a lot of time). We had Masha and another lady whose name I've forgotten in St Petetsburg who were both wonderful. We definitely felt as though Masha was going out of her way to make sure we experienced as much of St Petetsburg as possible. We appreciated that she suggested and offered to help us to buy tickets to extra activities we could do in the evenings like boat tours or shows. She also suggested a number of restaurants which we tried and were all very good! The driver we had on the day we went out to Pushkin etc was really lovely. All of our car transfers went quite smoothly and made the travel aspect of the trip hassle free.

Thank you for an excellent experience. All went as planned, the guides (Nadia in Moscow, Masha in St Petersburg) , drivers, hotels and restaurants were excellent. The people we traveled with were a delight. We learned so much about your country, about each other. It was a most memorable experience. We would be happy to speak or email any future clients about this great trip.

Always understanding of customer needs and very helpful

Working with East West Tours has been a time and cost saving experience. Bobby (Rajiv Sawhney) has always helped me in the most simple situations and also in the most difficult dilemmas with the same energy and dedication. This type of customer service which is available all the time by phone or email is crucial to me getting across the finish line. Bobby and his team are crucial to the success in my work!

I travel a lot to overseas, and sometime need to make changes. The rep. Bobby is so helpful to take care of sudden changes. I already referred to many friends, and all of them are very happy about East West Tours.

We have been using Alex's services for more than 10 years now. Every time he delivered great prices, timely service and valuable information for making travel related decisions. He is very well-travelled and often uses his experience for suggesting destinations and things to-do.