margaret di G.
Shocking lack of service
I am still waiting for a response to my email (more than 1 year now). I had to cancel our tour because my husband had trauma to his head and underwent a craniectomy (he was missing a part of his skull for 4 months.). I advised East West Tours on 2 occasions and sent an official letter from the hospital wanting to know our options. This was in April 2014 and the company did not have the decency to reply. Our trip was booked for late August 2014 so there was ample time given. Would I book with them again - no way!!