Ry
If I could give them 0 stars I would
If I could give them 0 stars I would. I purchased a pair of Earthing Penny Loafers and a grounding mat. The shoes came and were used—and not just a little bit. They were quite used. I emailed them requesting a refund of my money. They never responded. They do not just allow returns on line. You have to contact them by email for them them to approve the return. I emailed a second time. And a week later a third time. I have called their customer service and the phone goes to voicemail. They have never responded. This is illegal business practices. DO NOT BUY FROM THEM.
Response from EarthingharmonyFeb 12, 2026
Hi Ry, We sincerely apologize for this unacceptable experience. Receiving used shoes and not getting responses to your emails is completely contrary to our standards, and we understand your frustration. We would very much like to make this right. Please email us at [email protected] with "Attention: Customer Success Lead" in the subject line, and we will prioritize your case for an immediate resolution. We take your feedback seriously and are committed to resolving this promptly. Thank you in advance for giving us the opportunity to correct this situation.




