Eahora EbikeReviews of eahoraebike.com

They offer you 25 $ in exchange for a review on their website, but money will never arrive. After 100 miles of use, front brake crashed and I had an accident. They did not even answered my email, nor offered to repair the bike. The bike itself looks good as far as it is brand new, but soon it begins to fall apart.

Did not recieve everything with bike, notified the company, they said they would send missing parts, and never sent them. And are now refusing to return the brand new bike, and told me only way they will accept return is in original box and they would deduct about 1000$ in order to return the 1300$ item. when I asked for a prepaid return label and said they could take the shipping amount out of my refund, but a since when is shipping over a thousand dollars? See picture of email. They don’t honor their product, my advice? buy somewhere else! Save yourself the hassle.

Based on my experience with RURUI-XT9 which I bought on August 2021 I will not recommend these products. This bike only worked right for 500 miles total ( yes $1300/500 miles) and that is when my nightmare started, since September 2022 I being unable to use my bike. Customer service (not in -the USA) takes if I was lucky 24hr to answer an email, and no phone number is available, today already 5months, and the bike is still unfixed. Pros: Bikes run good, the battery is ok, if you push the battery use you will end stock with a very heavy bike, Customer service attempts to fix my problems of course $$$, for parts every time, long wait for shipping and now they are blaming me.

EaHora (EaHorrible) for customer service. Mars scooter stopped, can't speak with a live person. Loved the bike but it's a $3300 paper weight now. Frustrating!!

I bought an Azarias ebike. It came fully charged and Never took another charge. I have been trying to get the vendor to either repair the bike that is under warranty or replace the bike or refund my money. They requested a lot of information in the way of photos and videos. All were provided. They claimed they could not open the image and video files so I sent them separately. They still claimed not to be able to find or open the files. So I sent links to google drive files. Again they claimed they could not find or open the files. Next I compressed each file and sent it in a separate email. That was the last I ever heard from Eahora. I WILL NEVER EVER BUY ANOTHER PRODUCT FROM THIS COMPANY AGAIN. In My Opinion, They Can Not Be Trusted.

Who would even think of making such a purchase with the poor rating on TrustPilot. GET REAL EAHORA! I don’t have to invest my dollars in a company with terrible reviews. Check out RAD POWERBIKES, top rated on TrustPilot!

purchased a 2 bikes directly from the web ( not amazon, NOT available at the time), first one received in couple weeks and after initial fun (one afternoon) never to turn on again, no updates on the second one in the third month ?? tech support over chat or email super polite and apologizing but takes days for each respond and clueless. They have ZERO support inUS. i'm in 9 weeks at this point and rhey cant even say what went wrong. Highly NOT recommending and kicking myself for not going with more establish brand ... update.march 3rd, 2022 ZERO help from manufacturer, in the 4th month from purchase day, got 1 broken bike, 2nd one newer delivered and no update at this point, absolutely avoid this product or be sure you fully covered by 3rd party warranty, whole experience is a nightmare and PayPl resolution center is a joke. You hope to be more fortunate than Me if ordering Eahora product.

Don't even think to buy products from this company. They send us bike, which didn't work and now we are fighting to get our money back and return defective bike. We paid $2000 for a bike and they want to return us only $679, because they charge us some doble shipping and depreciation 20% for product which didn't work even minute. Please save your time, money and nerves and do not deal with this company!!!