Eahora EbikeReviews of eahoraebike.com

The eBike was purchased through Amazon, arrived 3 days late and damaged by FedEx. I had to pay for the price of shipping to return the item, it's been a full 2 weeks and NO ONE has processed the refund. This business is awful on many fronts. Buyers please beware!

I received my Romeo Pro II 2025 without any instructions, and the online instructions were for the old, single motor model which made assembly difficult. The front fender guard wouldn't fit due to the placement of the front motor wires, and the bike and battery came dinged and scratched out of the box. After assembly, I filled the rear tire within spec (matching the front tire pressure) and went for an extremely short ride. Upon dismounting the bike, the rear tire wouldn't turn. After a few attempts to push the bike, the rear tire blew up. I immediately contacted support (support only responds at 3am for me who lives in California as they are located in China) who informed me they would be sending me a new tire. It has been two weeks and the tire is still in transit. Over this time the bike has been sitting. The brake fluid reservoirs appear to he drowing algae within. When I mentioned this, customer service said the "turbidity" is normal with use. I haven't used the bike at all. At this time I requested a refund as their return policy is 15 days per the website. They have been deflecting my refund request and tacking on additional fees to the refund policy not stated on their website. Buyer beware! If you receive a lemon from Eahora, they will not provide adequate customer service and will push you around.

The motorcontroller was bad outta the box. two crap tires and the worst part is dealing with the company. That cheap price dupped me. Save yourself.

ZERO stars if your site allowed. I ordered an AM 100. It took months to arrive. The battery retainer clip was cracked in half on arrival and missing a piece. The battery was toast and would not charge. They made me pay for a battery tester and then send them a video that the battery was dead. They ignored my emails for 4 weeks while continuing to promise a tracking number. Finally the battery arrived. They forgot to send a replacement retainer clip. On top of that the new battery they sent is incompatible with the charger that came with the first battery. For anyone reading this I have purchased several brands of ebikes including FreeSky, Himiway and NONAME Amazon. All are of superior quality to the Eahora. Their customer service is horrible and they put the onus on the customer to prove they received garbage. Do not buy from this company, it's not worth the hassle when there are so many great alternatives out there.

I purchased a Eahora JulietIII last fall. It had drive failure after 12 Mi. They do not have a direct phone tech service. You can only contact them through their E-mail server. They have sent many parts after much delay, bike is still not operative! They refuse to refund the purchase price. After TWENTY-FIVE E-mails still no results. They should not be allowed to be in business. Neal Seacord

Do not buy from this company. Search Facebook forums and you’ll find countless people that have bought these bikes that are extremely upset. The products often do not work, the controllers overheat and the company is impossible to deal with. They will nickel and dime you, refuse to refund a purchase and it takes weeks to receive parts from them. Trust me, this will be a regrettable purchase.

The worst experience ever. It is about their scooter not the bike , but it seems don’t make any difference. Scooter broke second week we got it. No costumer service ever .Even if you in theory have 15 days to return the product it is no way to find out how to do so. Do yourself a favor - shop elsewhere.

WE bought an eahora bike over a month ago. it has several issues. the front motor didn't work, the bike would drive itself (we had an accident almost where it almost hit a car) eahora refuses to fix the bike and send spare parts. ontop of that they have been sharing my personal information without my permission. typical Chinese ebike company.