Eahora EbikeReviews of eahoraebike.com

I bought my bike back in December 2024 and at first it was great but shortly after my battery went dead Without me knowing because it ran fine earlier, I thought the battery was fine. At first they were very helpful. I sent the pictures and video they asked for a few times. They replaced the display unit and the power unit but it still wouldn't power on. My friend suggested I test the battery. When I had it charging the light was green so I assumed the battery was good until I used a multimeter and found out the battery was at 25.6v of 48v. I previously asked for an exchange of bikes and received no reply from there Amazon Service department because I bought it through Amazon. Since no reply from them, I reached out to the main site service department. They replied and told me they reached out to the Amazon department and they will contact me shortly. That was over 3 weeks ago. I haven't heard from them since early June and the main site service department stopped returning my emails.i like my bike but, if I knew customer service was going to be this bad, I would have never purchased this bike. Beware.

Lots of issues with the Juliet Pro II. Customer service gives me the run-around. Same lame excuses on a loop. They don't care about the customer. Just pushing junk bikes. Check the facebook community. Lots of folks with unresolved issues. I regret this purchase. They won't allow a return. Just excuses. I wish I had found these reviews before I made the purchase. There are almost as many 1-star reviews as are there are 5-star.

I purchased a Romeo pro two a year and two months ago and all of a sudden, the rear hub locked up could only go forward and not reverse after tearing apart the rear hub motor, the magnets fragmented and locked up the rear hub now I’ve been in contact with Aurora of this problem and they tell me that there’s nothing they can do about it It’s out of warranty so I paid $2800 for yard art I contacted them about a replacement hub and that will cost me another $500 and take a month and a half to get not sure what to do about that. Not happy with the response that you get from The company seems to me like it’s computer generated with same responses.

I recently purchased a bike off Facebook marketplace and need new parts was told to email the company do to the availability of the parts I need and I was contacted and instructed to send pictures of the parts I need which I did and no one has gotten back to me over 2 weeks now thanks clowns 🤡

🚨 BEWARE: EAHORA’S GROTESQUE NEGLECT NEARLY COST ME MY LIFE I’m writing this not just as a frustrated customer, but as someone whose life was put at risk due to Eahora’s utter disregard for safety, customer support, and basic corporate ethics. I purchased the Eahora P5 II for a transcontinental journey across the United States, a mission followed publicly under the name EddieXPedition, aimed at raising awareness and hope through a once-in-a-lifetime bike expedition. After weeks of travel and thousands of miles, the bike completely failed in Drummonds, Tennessee, leaving me stranded in a remote area with no bike shops, limited access to water and food, and mounting health concerns. I immediately contacted Eahora with detailed documentation, videos, photos, and a plea for help, including offering alternative solutions. Not only did they fail to respond with urgency, they actively ignored the situation for over 2 weeks now, passing my case around like a broken package. To make matters worse, Eahora was simultaneously using my name, image, and story in their marketing campaigns and Instagram content while I was stranded and pleading for help. This is not an isolated case. I’ve since discovered that hundreds of customers have reported similar patterns of neglect, misleading support, and serious product issues. I’ve initiated a class action lawsuit against Eahora on the grounds of product failure, negligence, and deceptive practices. If you or anyone you know has experienced similar treatment, I encourage you to reach out to me directly at my email available through my social media platforms. It’s about time this company is held accountable to make sure no one else is put in harm’s way due to their reckless business practices. Eddie Founder, EddieXPedition & TXAPITA @eddiexpedition

Well the bike arrived with battery adjustment issues and the rear motor is making a noise that according to Eahora customer service I am obligated to repair or look for someone to help me. They just not accepting the fact that the bike doesn’t work properly and the company should take it back. The company ignored the content of my emails and keep suggesting that I should repair their bike or be responsable for shipping back expenses and depreciation cost.

So bought the Eahora Juliet June 12, out of the box it had bent defective front forks.. Sent pictures as they asked me to do, and said they would send out new replacement forks, now going on (1) month.. Excuse after excuse, keep saying shipping tomorrow, tomorrow never comes, absolutely the worst customer service bar non.. Now they say no airplanes available to ship to the USA lol, and say Saturday will ship for sure.. Of course I don’t believe it, every message they reply to, they just make up another stupid excuse to buy time, so annoying.. So disappointed and dissatisfied with their customer service, could never refer friends to buy there bikes.. Lesson learned, buy American…

This company is a joke. I tried to write this review on their site but they have intentionally turned off that feature (no surprise). It speaks to the mindset of a company that has no customer service phone number. The only way to reach this company is via email. I ordered a bike from them and they have shipped it to numerous locations around the country but can't seem to ship it to me. They tell me they are keeping their eye on the order as the shipping company gives me real time texts of the order being delivered in a different state. This has happened twice now and all I get is emails telling me they are on it. If they had a number I might actually be able to resolve this but that clearly is not a concern for them. I'm done with these guys. Find a company that cares about serving their clients not just giving them lip service.