Eahora EbikeReviews of eahoraebike.com

I purchased the Eahora Juliet Pro II and within just three weeks it developed multiple serious issues: the controller failed, the battery performance dropped significantly, and there were problems with the cables and display. I contacted customer support and initially received a response. They sent a replacement controller and display, but completely ignored the battery and wiring issues. After that, communication stopped entirely and I was blocked, leaving the main problems unresolved. A product failing this quickly already raises concerns about quality, but the bigger issue is the lack of accountability and support. If something goes wrong, you may not get a proper solution. I would strongly caution anyone considering this product.

My display screen failed under warranty. Your junkie bikes are garbage. Did not want to be antagonized anymore so I bought a replacement screen. The screen is not compatible with the bike, controller, etc. Tried two different wiring configurations and still not working. Please do not buy any products from this company. If you do you will be sorry. Go down to the bike store and buy local, I feel like I've been ripped off $1,000. And have no recourse but to talk to the internet, b******* never again. Luke Wachowiak

Avoid this company at all costs! I spent over $2,000 on an e-bike in January and have yet to ride it once. Straight out of the box, it threw an error code and the throttle engaged on its own. Customer service is email-only and painfully slow, dragging things out with useless “try this, try that” responses. They eventually sent replacement parts, which I had to pay out of pocket to have installed (they promised reimbursement—still nothing). The parts didn’t even fix the issue, and now I’m dealing with a brake system failure error on top of that. I’ve requested a refund or replacement and reimbursement—now they’ve gone completely silent. Three months, $2,000+, zero miles. This company is shady, unresponsive, and clearly doesn’t stand behind its product. Filing complaints with the BBB, Federal Trade Commission, State Consumer Protection Office and the licensing board. I strongly recommend others do the same.

This is by far the worst company for customer service. I've emailed them about warranty services several times to no reply. Don't do business here. Bad company bad people.

I bought one of their ebikes on Amazon late spring. Within 1 month several items on the bikes were falling apart( brakes, display, headlights,etc). Few months pass by and the front motor and battery stops working. I tried to contact them several times but everyone I contact them the were little to know help. Their bikes dont last long an fall apart in less then half a year.

Excellent bike, Piss poor service, Filed complaint 3weeks ago. Paid 2100 dollars for bike with defective speedometer, They won't replace, still under warranty.

I got two bikes Romeo pro 2 2025 which cost $5,000 for 2 bikes, that's not a small amount for one of which to not to be even working. I emailed same day I got them and asked for a refund or a new bike, I got blocked So today nov 11th I got unblocked and email they wanna video would you know that the email will not support sending the videos not no 5 seconds not no 10 second videos this company is very hard to work with and will do not recommend ever buying from this company until you do your research and know a little bit more about the products that they sell because without the doubt I can tell already it's going to be a headache to get any thing achieved with this company so save your money save your time save your energy and anger and just buy something else anything but from that company.

I am in need of a controller and no one seems to care Eahora sold the bike am200 special to me and just tells me we dont have that part maybe Eahora should help find one i have exhausted every place myself but i dont have their contacts..