Eagle CreekReviews of eaglecreek.com

"No Matter What Warranty Issue" Sent my ORV off for repair and was told it could not be repaired, but "don't worry, you're covered by the warranty"... In reality you'll get offered a donation towards a new one which I think is not the impression you get about the warranty. A new ORV is £450 with shipping, Eagle Creek offering a voucher for £250. Also not even in stock.

After using my wheeled duffle bag on a trip ,the wheels disintegrated. Spent the trip carrying my luggage. Returning home sent email and claim to Eagle creek. Thinking I would have no trouble after their much lauded warranty .I own three bags. Silly me. After several emails over three months no reply. Very disappointed . So if anyone is thinking of an Eagle Creek bag because of their Warranty think again. Absolutely disgraceful customer service, don't buy one.After posting message Eagle Creek contacted me. They had received no messages from me, they were going to the US. Eagle Creek Australia have sorted out the problem. Are posting out replacement parts. Me faith in the product has been restored.

I have used my 2 sets twice hand case and the next 2 sizes and have been very dissappoinred with them The first time I lost 1 wheel so paid to replace it from the baggage company . On that trip the lock combination didn't work on one of them so we had to you tube how to unlock . The 2nd time we used them we lost 1 wheel from the medium and the next size suitcase . My friend also lost one of hers from her large suitcase . These 2 sets were bought as a retirement present and am extremely disappointed with them . I shouldn't have to buy new wheels each time I use them . The only case we havnt had an issue with is the hand luggage suitcases which wheels are a fixed wheel .

I have been super happy with my travelbag for Many years. Bought my bag 10 ish years ago and it has held up for all my travels. Unfortunately some weeks ago one of the wheels where damaged apon arriving home with a flight. Send a request if it was covered by the lifetime guarantee and -yes it was-. Send them my adresse and today I received not one but 2 new wheels. Never had better service 👍 can only say that I am happy with my product and the service the sellers supply.

I have been very very impressed by Eagle Creek customer service. I have bought a toiletry bag and a pack-it folder almost 10 years ago and I still use them. A few months ago I lost the plastic board of the pack-it garment folder, and eaglcreek managed to find me a replacement one that they shipped for free, almost 10 years I bought the item on Amazon. Amazing Thank you Pedro Costa

Just bought a wheeled backpack and it is pricey £270 but seems sturdy. I’ll be using it for my 12 months round the world trip so let’s see if the marketing claims are met. Also, it’s a shame bags don’t come with waterproof coating on all backpacks

Id like to start off by saying if your a frequent traveler there is a good chance the warrenty will not work for you due to the long time lines for repairs and still needing to have luggage. We bought eagle creek specifically for what we though was the quality and good warrenty, read the fine print on turnaround times and read recent reviews on reddit of peoples warrenty experience. This is my 2nd eagle creek bag to have wheels fail after relatively minimal use, wheel quality seems similar to any other 80$ luggage from Walmart. I travel around the world so am rarely in one spot. Eagle creeks had no solution for our 2 failed bags other then to send them from Portugal to Germany and wait 8 weeks. This didn't work for us because we wouldn't be in Portugal beyond that point. They said they could try and expedite our repairs in Germany to get them back to us before we leave again but we're unwilling to make any guarantees on that likly leaving us on the hook to purchase new luggage. Needless to say the warrenty is no more useful than anyone else's if you actually travel frequently and they will not work with you in a pinch. After multiple attempts at a solution they refused to make any promises or guarantees of getting our stuff back in time. So many other brands to choose from, don't be fooled by the warrenty gimmick. I've had cheap luggage last longer.

Good morning, I want to thank you so much for having repaired my Eagle Creek favorite cart. I was so surprised when I opened the package and realized that the wheels had been replaced, As I examined the bag I also noticed how carefully the tear in the back had been covered with the perfect tape. Whoever did this work really likes his craft and so appreciate the attention given to my bag. I also ordered two more carts to give to my nieces. Again, Thank YOU!!! SSC