Eagle CreekReviews of eaglecreek.com

I really regret buying from Eagle Creek. If I had seen the reviews here before, I would have never purchased their products. I paid a high price thinking I was investing in durable, high-quality gear, but that is definitely not the case. After only two uses, the seams started falling apart and the zippers broke open. The overall quality is very poor for this price point. To make things worse, the after-sales customer service is non-existent and provided no real help. I do not recommend this brand at all.

Non existent customer service. I have owned numerous products from Eagle Creek for over a decade. They "used to have good responsive customer service. NO MORE I have a broken zipper and am awaiting repair instructions (over a month and a half) as per their "No Matter What Warranty" They NEVER answer the phone (tried for two weeks) Their warranty service is a scam to sell their products. I am reporting them to the Attorney Generals office for fraud. The recording you get is that their hours are "10 am to 2 pm mountain time" However they do not answer their phone during these hours. BUYER BEWARE. It is not worth paying the premium for their products as you will not receive even basic customer service from them. It's a shame as this used to be an excellent company.

I purchase an Eagle Creek Gear Warrior XE 2 Wheeled 30" in Sand Dune colour and while it as several positive technical features, the outer fabric used features a dobby weave, which has a more textured surface compared to smooth, coated materials. This material attracts dirt very easily and after a few trips involving flights, mine looks pretty disgusting. Worse still, I can't shift the stains with normal cleaning. Consequently, I'm embarrassed to be seen wheeling around this Eagle Creek luggage! Also, I tried to complain that the material was not fit for purpose, but it was dismissed by the company.

I have been using Eagle Creek luggage now for over 20 years attaracted by the lifetime warranty. I sent a Bag back with damaged corners, plastic covers had gone hard & split. had the bag for many years but very seldom used. Repairer doesnt have the corners so my warranty claim rejected by EC as 'fair wear & tear'. Save your money, by cheaper and jsut replace when it fails.

reported a damage zipper, reported for repair in Nov for Denver site now going on 3 month and still have got instruction on when to sent it in, told to wait. Cant use bag, Looking at other repair site. Dont believe in there warrent.

I bought an Eagle Creek Tour Travel Pack 55l. It wasn’t cheap. I picked it up by the waist strap and it tore where it was attached. There was 13kg of load in the pack - not excessive. I contacted Ultralight Outdoor Gear - the supplier. They contacted their supplier who stated that it must have happened ‘in transit’ and wasn’t their problem. The bag actually has a feature that allows you to zip all external straps within the bag for airline transport so they obviously don’t even know their own product. Don’t buy one. The after sales service is appalling

Nightmare delivery that takes several weeks. It's so bad I don't think they should be accepting orders from the UK. If you're from the UK, I really advise that you don't order from eaglecreek.eu and try to order from a UK shop. If you think the eaglecreek.eu is somehow more trustworthy, I warn you that you might never get your luggage in time for your holiday. It's completely hopeless and the company doesn't provide updates. The delivery times (13 business days - i.e. 3 weeks) are absolutely unacceptable for what they charge. They should redirect you to a UK store and not take your order and leave you stranded without your luggage just before going on holiday. Really unhappy. I will never use this company again.

I purchased an Eagle Creek Expanse 105L rolling duffle bag in Burlington Ontario 09\24 for a cool $325 CAD. On my first trip, two flights in, the wheels started "dragging" as though the bearings were shot. Additionally the tread on the wheels were completely worn! I was also assured by the vendor that the wheels are user replaceable when I made the purchase. Well, first trip... here I am in Mexico City... and both wheels are shot. Eagle Creek's toll free numbers for both Canada and US don't work! All Eagle Creek had to do is design a bag and put inline skate wheels widely available anywhere and they'd last forever. Instead... they overpaid some id!ot to design this sh!t... and I got stuck with the bill! Buy cheap Chinese luggage and let these North American companies die the death they deserve.