Eagle CreekReviews of eaglecreek.com

I bought a lock from Eagle Creek because I thought the brand was known for its high quality and durability. However, after contacting customer service, I was told that it is normal for the colour of the markings on the dial to fade with use. So, am I supposed to not use the lock in order to prevent the markings from fading? That seems rather contradictory for a product that is supposed to be durable and designed for regular use. The translated response from eagle creek: The color wear on the dials of your lock is unfortunately a normal sign of wear and tear caused by frequent use, friction, and contact with other surfaces. Since this is due to natural material fatigue and not a manufacturing or material defect, this damage is not covered by our warranty, which only covers manufacturing and material defects.

Not sure the lifetime warranty is really what it says and has much value. Wheel worn out after about 15 uses but quite slow to get replacements so I had to replace at my cost as I needed to travel again.

"No Matter What Warranty Issue" Sent my ORV off for repair and was told it could not be repaired, but "don't worry, you're covered by the warranty"... In reality you'll get offered a donation towards a new one which I think is not the impression you get about the warranty. A new ORV is £450 with shipping, Eagle Creek offering a voucher for £250. Also not even in stock.