Pamela R.
Eagle Creek Luggage Experience
March 30th Edit: The replacement bag has arrived and it exceeds expectations - I have modified my number of stars to reflect the over all experience - post contact March 25 Edit: I heard back from the company regarding this issue and while my experience with this bag haven’t changed, I am pleased to say I was happy Eagle Creek reached out regarding my experience. I bought a 65L Eagle Creek Tarmac XE 4- wheel bag. Love their back packs and compression packs so I had very high expectations for my first suitcase. The first trip it was on, it came off the luggage carousel missing a wheel. I contacted them and determined it had to be sent to Mo real to make the repair. This was easy. Sadly, it took 9 months for the repaired bag to be returned. The very next trip a wheel came off again, after very first flight leaving me lugging around a 3-wheeled suitcase for a month long trip. A terrible bag!!! Upon arriving home I contacted Eagle Creek Customer service about my experiences. This was over 3 weeks ago and I have heard nothing back. I will not be purchasing Eagle Creek again - poor quality and worse, poor customer service.