Eagle CreekReviews of eaglecreek.com

I ordered EXPANSE 2-WHEEL 30"/105L LUGGAGE × to Poland, arrived within week and a half, very happy with the purchase it does look solid, and premium, i'm more happy than with my previous Delsey bag, already had 1 trip with this, it gets dirty very quickly since colour is GOLD, but it doesn't bother me (I expected that to be honest) so if You care about this, take black/blue only one inconvinicence is that thier website login/register is not working properly, i couldn't login and acess receipt & invoice, I asked via email, and it arrived after 2 weeks. so customer service could be a bit better, but i can't say they didn't reply, usually max 24hours they always did, I will purchase again for sure!

I’ve had this suitcase for around 10 years, and it’s been excellent — durable, reliable, and really well-made. It comes with a lifetime warranty, and when the wheels recently broke, I contacted their European office by email. In less than a week, I received two replacement wheels. Great customer service and a brand that truly stands by its products!

My old bag got one of the wheels damaged during my last trip. I wrote to Eagle Creek, European support, and asked if they could give me some ideas on how to mend it. They asked for some photos in order to assess the damage which they got. I was told that i can't fix it myself, but if I just paid for the transportation and sent the bag to them, they would fix it. This was a week before Christmas. Today I got a parcel from them with my mended bag. That was really fast done considering all the holidays. They had also switched out the other wheel at the same time. I'm really impressed by the service!

I have been super happy with my travelbag for Many years. Bought my bag 10 ish years ago and it has held up for all my travels. Unfortunately some weeks ago one of the wheels where damaged apon arriving home with a flight. Send a request if it was covered by the lifetime guarantee and -yes it was-. Send them my adresse and today I received not one but 2 new wheels. Never had better service 👍 can only say that I am happy with my product and the service the sellers supply.

I have been very very impressed by Eagle Creek customer service. I have bought a toiletry bag and a pack-it folder almost 10 years ago and I still use them. A few months ago I lost the plastic board of the pack-it garment folder, and eaglcreek managed to find me a replacement one that they shipped for free, almost 10 years I bought the item on Amazon. Amazing Thank you Pedro Costa

Good morning, I want to thank you so much for having repaired my Eagle Creek favorite cart. I was so surprised when I opened the package and realized that the wheels had been replaced, As I examined the bag I also noticed how carefully the tear in the back had been covered with the perfect tape. Whoever did this work really likes his craft and so appreciate the attention given to my bag. I also ordered two more carts to give to my nieces. Again, Thank YOU!!! SSC