e-villeReviews of e-ville.com

2.8291 reviews
Wholesale
Maisalantie 2, Mäntsälä, Maine

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e-ville

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About e-ville

e-ville.com is a home electronics e-commerce company headquartered in Finland that offers quality products at competitive prices.e-ville.com reached an important milestone in spring 2022 when Verkkokauppa.com, Finland's leading home electronics retailer, acquired the company. Leveraging Verkkokauppa.com's established presence and seamless infrastructure, it allowed e-ville.com to expand its reach in the Nordic market and beyond. The co-operation between e-ville.com and Verkkokauppa.com marks a strategic move to strengthen market position in the competitive e-commerce sector by offering customers a wider product choice, improved services and more efficient delivery options.A large part of the core of our business is our central warehouse in Jätkäsaari, Helsinki, from where we handle customer orders with the highest accuracy and efficiency. Through optimized logistics and cooperation with local partners, we can offer fast delivery throughout Sweden and the Nordic region.

e-ville (e-ville.com) has 291 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Also known as: e-ville.com
Website: e-ville.com
Category: Wholesale
Location: Mäntsälä, Maine
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About e-ville

e-ville (e-ville.com) has 291 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Also known as: e-ville.com
Website: e-ville.com
Category: Wholesale
Location: Mäntsälä, Maine
Listed on Five Star Index: 2026

Ulv M.

Jul 13, 2026

Non-existing support and customer service

I bought a Ulefone Armor 23 Ultra flagship phone in June 2024 for just under DKK 5,000. The phone is still running the outdated Android 13, with no update in sight. Now, two years later, the battery can barely last eight hours of normal use. I have even taken good care of the battery and have never charged it fully, except before wilderness trips, or left it connected to the charger beyond approximately 80%. When I asked for a price for replacing the battery, Ulefone offered neither full nor partial goodwill assistance, even though the phone has only just passed the two-year mark. I cannot even get an estimated price for the battery replacement. Ulefone informed me that: “...the typical processing time is 2–6 weeks, but this may vary depending on the current workload and the availability of spare parts.” Naturally, I cannot send my phone in for repair without knowing the price or when I can expect to receive it back. Ulefone confirms my prejudice about Chinese products. The focus is on constantly launching new products and attracting new customers, while existing products and customers are ignored. Support and customer service are non-existent. I will not buy another Ulefone, and I cannot recommend Ulefone.

Response from e-villeSep 20, 2026

Hello, We are sorry to hear about the problems you have experienced with your Ulefone phone. However, this review appears to concern Ulefone and their customer service rather than e-ville.com. We have also been unable to locate an order for the phone in question in our system based on the information available to us. If the phone was purchased from e-ville.com, please contact our customer service with your order number and we will be happy to look into the matter and see how we can assist you. Best regards, e-ville.com

e-ville reviews

291 approved reviews, newest moderated first

Hans-Eric H.
Jul 25, 2026
tråkigt med returfrakten till e-ville
tråkigt med returfrakten. Kostnad till Finland 5 kg 580 skr. Så se upp innan ni handlar. Fick svar senare att man hade en returadress i Sverige. Vore väl bra om detta framgick innan man handlar. Är nog av intresse för alla i Sverige som handlar.
Response from e-villeSep 20, 2026
Hej, Tack för din feedback. Vi vill gärna förtydliga att våra svenska kunder inte behöver skicka returer till Finland. Vi har en returadress i Sverige och returinformationen skickas till kunden i samband med att en retur registreras. Om du har fått information om att skicka din retur till Finland får du gärna kontakta vår kundservice, så hjälper vi dig att kontrollera vad som har hänt och ser till att du får rätt returinstruktioner. Vänliga hälsningar, e-ville.com
Ulv M.
Jul 13, 2026
Non-existing support and customer service
I bought a Ulefone Armor 23 Ultra flagship phone in June 2024 for just under DKK 5,000. The phone is still running the outdated Android 13, with no update in sight. Now, two years later, the battery can barely last eight hours of normal use. I have even taken good care of the battery and have never charged it fully, except before wilderness trips, or left it connected to the charger beyond approximately 80%. When I asked for a price for replacing the battery, Ulefone offered neither full nor partial goodwill assistance, even though the phone has only just passed the two-year mark. I cannot even get an estimated price for the battery replacement. Ulefone informed me that: “...the typical processing time is 2–6 weeks, but this may vary depending on the current workload and the availability of spare parts.” Naturally, I cannot send my phone in for repair without knowing the price or when I can expect to receive it back. Ulefone confirms my prejudice about Chinese products. The focus is on constantly launching new products and attracting new customers, while existing products and customers are ignored. Support and customer service are non-existent. I will not buy another Ulefone, and I cannot recommend Ulefone.
Response from e-villeSep 20, 2026
Hello, We are sorry to hear about the problems you have experienced with your Ulefone phone. However, this review appears to concern Ulefone and their customer service rather than e-ville.com. We have also been unable to locate an order for the phone in question in our system based on the information available to us. If the phone was purchased from e-ville.com, please contact our customer service with your order number and we will be happy to look into the matter and see how we can assist you. Best regards, e-ville.com
Oskar
Jul 9, 2026
Snabb och bra kommunikation
Snabb och bra kommunikation. Inget direkt att anmärka på, fick ett bra pris och schysst leveranstid även fast högt tryck.
Response from e-villeSep 20, 2026
Hej, Stort tack för din fina recension! 😊 Härligt att höra att du är nöjd med både kommunikationen, priset och leveranstiden – särskilt under en period med högt tryck. Tack för att du valde e-ville.com och varmt välkommen tillbaka! Vänliga hälsningar, e-ville.com
Arafat S.
Jul 6, 2026
It’s now three weeks I don’t get my…
It’s now three weeks I don’t get my tv..and you no longer responding my emails
Response from e-villeSep 20, 2026
Hello, We are sorry that the delivery took longer than expected. We would, however, like to clarify that we have responded to the emails we received regarding your order. Unfortunately, our delivery partner also experienced difficulties reaching you to arrange the final delivery, which contributed to the delay. We can confirm that the TV was successfully delivered on 07/07/2026, and we hope you are happy with your new TV despite the delay. Best regards, e-ville.com
ripudaman S.
Jul 5, 2026
No customer support: I purchased a expensive Macbook
I purchased a expensive Macbook, placed an order. For more then 10 days no update in order, when will the goods arrive. There is no customer care or customer service to reach out. Quitely changed the expected delivery with no communication.
Response from e-villeSep 20, 2026
Hello, We are sorry for the experience and the lack of communication regarding your order. Unfortunately, there was an unexpected delay from our supplier which affected the estimated delivery time of your MacBook. We fully understand that we should have communicated this more clearly and proactively. The order has since been cancelled and a full refund has been issued. We apologize for the inconvenience and will take your feedback regarding our communication into account as we work to improve our service. Best regards, e-ville.com
Nestor
Jul 2, 2026
Mycket nöjd
Jag är mycket nöjd med mitt köp från E-ville. Cykeln motsvarade mina förväntningar och leveransen var imponerande snabb. Jag beställde den från Finland och redan efter cirka tre dagar hade jag den hemma i Sverige via Schenker post. Allt fungerade smidigt från beställning till leverans. Jag kan varmt rekommendera E-ville för deras snabba service och bra produkter. Kommer gärna att handla här igen! 5/5 stjärnor – snabb leverans, bra produkt och en mycket positiv köpupplevelse.
Response from e-villeSep 20, 2026
Hej, Stort tack för din fantastiska recension och för rekommendationen! ⭐ Det gläder oss verkligen att höra att cykeln motsvarade dina förväntningar och att leveransen till Sverige gick snabbt och smidigt. Vi uppskattar ditt förtroende och ser fram emot att få välkomna dig tillbaka till e-ville.com! 😊 Vänliga hälsningar, e-ville.com
Ian De La H.
Jun 18, 2026
Took the money regardless
Ordered on the 9/6/26 cancelled on the 9/6/26 no problem there. They then decided to take the money out of my bank on the 15/6/26 it was reserved but that disappeared on the 11/6/26 it then appeared again as a transaction on the 15/6/26. Obviously can’t get hold of them as they never reply to emails. No phone number. I’ll give it a few days and I’ll contact the bank and report it. I won’t be using this company again and I wouldn’t recommend anyone else to either. I can confirm that the funds were returned,
Response from e-villeJun 24, 2026
Hello, Thank you for your review. We are sorry to hear about your experience. We can confirm that your order was cancelled on 09/06/2026 and that we have already processed the cancellation with Klarna. As Klarna handles both the payment collection and any refunds, we unfortunately do not have visibility into how transactions appear in your bank account or how long it takes for funds to be released or returned. If the payment is still showing on your account, we recommend contacting Klarna directly, as they will be able to provide you with an update on the status of the transaction. We apologize for any confusion and inconvenience this has caused. Kind regards, Björn, e-ville.com
Anshuman A.
Jun 17, 2026
No Product, No Refund After 5+ Weeks
Very disappointing experience. The package was returned by the courier and never delivered to me, yet I have been waiting more than five weeks for a refund. Customer service now says the return inspection may take another 2–4 weeks, even though I never received the item. The refund process is extremely slow, and communication has not provided any clear resolution. I cannot recommend this company based on my experience.
Response from e-villeJun 24, 2026
Hi, Thank you for your review. We are sorry to hear that you are dissatisfied with the process. According to the tracking information, the delivery was refused and the parcel was therefore returned to us by the carrier. Returns resulting from refused deliveries may take longer to process than standard returns, as the shipment must first be transported back through the carrier network before it can be registered in our warehouse. We would also like to clarify that we have not informed you that the refund process would take an additional 2–4 weeks. The refund has already been processed on our side and reported to Klarna. As Klarna handles the payment and refund transaction, any remaining processing time is unfortunately outside our control. We apologize for the inconvenience and appreciate your feedback. Best Regards, Björn, e-ville.com

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tråkigt med returfrakten till e-ville

Non-existing support and customer service

Snabb och bra kommunikation

It’s now three weeks I don’t get my…

No customer support: I purchased a expensive Macbook

Mycket nöjd

Took the money regardless

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About e-ville

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tråkigt med returfrakten till e-ville

Non-existing support and customer service

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It’s now three weeks I don’t get my…

No customer support: I purchased a expensive Macbook

Mycket nöjd

Took the money regardless

No Product, No Refund After 5+ Weeks