DYUReviews of dyucycle.com

I bought a DYU Stroll 1 in early March 2025. By late May, the battery lock had stopped working completely, and now the battery is stuck in the frame. No bike shop or locksmith has been able to fix it. I tried contacting DYU multiple times, but they never replied. I’ve genuinely done everything I could to get help, but their customer service is non-existent. The bike itself is poorly built. The ride isn’t smooth, the chain is low quality, and the gears are clunky. If you’re over 185cm, don’t even bother — it’s uncomfortable and awkward to ride. To make things worse, the battery reading on the display is completely unreliable. It shows full charge, then drops to nearly empty after just 1km. You can’t trust it at all. Now I’ve ended up with an electric bike that doesn’t work as an electric bike – and it’s not even a good regular bike either. Total waste of money.

THESE PEOPLE ARE THIEVES. Their customer services are terrible; take days to reply and when they do they reply in 1 sentence replies. No hello, no name, just like they're texting. SO UNPROFESSIONAL!!! I ordered a bike and they FAILED to deliver it. They use Yodel (who neither have a functional telephone number nor a REAL customer service. It has been just under a month and I have had NO bike delivered and NO refund. I have contacted my bank and they are investigating these scammers. AVOID AT ALL COSTS!!! Terrible customer service, thieves!

I ordered the DYU C1 for £720, only to be told after purchase that it was out of stock. I had already bought accessories for it, including rear-mounted bags. DYU then offered the Stroll 1 as a replacement — a bike I could buy myself for £699 with a discount code. Despite that, they wanted me to pay more than the public price, without including essentials like the rear rack or seat padding that the C1 had. I've sent multiple emails requesting a fair resolution (like including the rack/seat or offering a better replacement), but the response has been unhelpful. I’m being asked to accept a worse-value bike at a higher cost — or wait months for the acual bike I bought or delayed delivery of a replacement whilst paying more. Extremely disappointing experience. Customer Service is awful, no contact number and their responses come 1 at a time with 0 proper communication. It is impossible to resolve anything with the standard of their email response time, not to mention you can ONLY email them. Now addnig that they have sold out the replacement they were going to offer me, and once again it is still selling on the site and I am still waiting for any kind of continuous contact or any sign I will receive even a refund Never ever buy from these people. I have sent hundreds of emails to no response, and only hear back from online chat at 3am in the morning so I cant properly follow up. This must be done on purpose to manipulate and force customers into shit deals. They even lost stock on the replacement they were offering me which is patently ridiculous and after all this they can't even organise a deliver from their EU counterpart to solve this. They wont compensate me for my wasted time and money, and I am livid. Never every buy DYU Cycle.

I should have heeded the numerous bad reviews! To those who didn't experience any issues, consider yourselves fortunate, as dealing with this company regarding defects is incredibly frustrating. I waited all day on Saturday for my bike delivery, hoping to enjoy it over the banking holiday weekend, but that didn't happen. They sent the wrong charger for the battery. I provided several photos of the charger and connection pin, clearly explaining the situation, yet their response was to ask for a picture of the charge port while advising me not to use the charger. This lack of an apology is unacceptable, and it’s infuriating that they are asking for something I've already submitted. It feels like they are intentionally dragging out the process to make it more difficult for me. If I could turn back time, I would absolutely avoid this brand, and I urge anyone reading this who is considering purchasing a bike from them not to make the same mistake I did. I am still waiting for my issue to be resolved. I will update this review if the company makes an effort to improve, but right now, my faith in them is nonexistent.

Never again DYU! Poor customer service and defective products I ordered a Stroll 1 bike from DYU two months ago. The first one I received had clearly visible scratches on the top crossbar – completely unacceptable for a supposedly brand-new bike. Customer service was rude, only reachable by email, and offered a mere €30 as “compensation.” After a lengthy back and forth, I was finally allowed to return the bike. Two weeks later, I received a replacement – this time with a visible paint repair on the front fork. Clearly, this was not a new bike, but a used or already damaged one. Again, the same ridiculous offer of €30 or return. I’ve now been dealing with DYU for almost four months and still haven’t received a flawless product or a fair solution. Absolutely disappointing! If you’re expecting a new, undamaged product and a responsive customer service team, stay far away from DYU.

J'ai recu rapidement mon velo a monter soi meme qui paraissait solide. Des le debut, l'indicateur du niveau de la batterie n'etait pas fiable. Au bout de 2 mois, la serrure pour la batterie amovible ne fonctionnait plus... elle n'est donc plus amovible. Aucun SAV en France et les boutiques de reparation ne connaissent pas et n'ont pas les pieces.... A FUIRE !!!

My boyfriend and I got two bicycles, and in one month and a half we got an arm crank and two wheels broken (and no, we didn't use the bikes like crazy). Moreover, we have to wait more than THREE WEEKS for the wheel replacements (from China to the Netherlands). That's insane

Sent a damaged bike (damaged charging port which makes the bike useless) and told me I needed to return the bike in an an "undamaged" condition to get a refund. Very poor, unprofessional, customer service. No refund, just noise.