DYUReviews of dyucycle.com

NON COMPRATE ASSOLUTAMENTE LE BICI DYU! Dopo appena un mese la batteria si è rotta, e invece di risolvere il problema, hanno iniziato a farmi mille domande come se fossi io il tecnico! Assistenza inesistente in Italia, zero supporto, solo perdite di tempo. Una vera truffa.

After nearly a year of use of the e-bike DYU T1, I've encountered several issues with this e-bike: Too heavy – It's impossible to carry, especially up stairs or into a car. Poor pedal assist – The assisted pedaling doesn’t work properly; you have to rely on the throttle every time you want electric support. Design flaw when folding – A cable gets in the way when folding the bike, and it often gets damaged or caught. Folding mechanism deteriorates – After a few months of use, the two parts of the bike no longer align properly when folded. Terrible after-sales service – Customer support is unhelpful and unresponsive. Do yourself a favor and buy from another brand.

Très bons vélos. J’en ai fait acheter tout autour de moi et les gens sont très contents. Par contre surtout ne pas acheter sur le site: faux coupons de réductions qui font augmenter la note, sav hors de prix, et ne respect pas la loi française sur la consommation et droit de rétractation. Je passe une commande, quelque heure après suite à une erreur je souhaite l’annuler alors que rien n’a été ni préparé ni même envoyé, et ils réclament de conserver 5% du prix pour frais l’annulation de commande en invoquant leurs CGD. Mais leur conditions générales de vente sont illégales. Site malhonnête, à fuir. Il y en a plein d’autres revendeur et en plus j’ai vu après, bien bien moi s chers. Soyez vigilants n’achetez surtout pas auprès du site DYU!!!!

e-bike gekocht, na een paar maanden deden de remmen niet meer. Daardoor amper de e-bike gebruikt nu na nog geen jaar doen de remmen helemaal niet meer. Contact gezocht via email en social media, bedrijf reageert niet. Voor dit geld neem aub een vertrouwde verkoper. Dit bedrijf kent geen service!!

Got scammed, no refund, faulty bike, avoid this evil company, I'll take them to trading standards.

I researched the DYU16, then purchased it, got an order confirmation. Then the following morning I received an email saying that that bike was out of stock, would I like to choose a different DYU bike. I then went onto their website where I was able to order the same bike at the same price. Is this some form of scam?

From poorly designed and manufactured bikes, to nonexistent customer service… Paid $1800 for a bike, that after a couple months, started having issues. The brake has failed, battery dead??, and customer SVCs one line letters… WOW… STAY AWAY.!.!.!.!.!.!

Fiets binnen 7 maanden. Kapot. Ineens 6 maanden garantie ipv 12 tot 24 maanden. Slechte kwaliteit. Slechte service