DYUReviews of dyucycle.com

i bought two T1 from a retailer close to where i live , unfortunatly two weeks after i got tem the shop closed , and a week later one of my bikes has gone faulty , i thought i would contact DYU direc , trhinking they would help , i sent a copy of my invoice , nothing , no help , told me to buy new parts , warranty is through the retailer , i explaind it had closed down , then total silence , they just ignoring emails now ,

Placed order for parts, a month later, no response to emails, Phone disconnected. Called dealers in their network and those who answered said they've been ghosted as well.... Seems company has disappeared, but still taking peoples money...

Terrible customer service. Missing a screw for the mudguard when delivered and 4 weeks later - nothing from them. They take ages to reply. Make a hollow promise which they don’t fulfill. Avoid like the plague.

In verband met de claims van dit bedrijf wil ik graag mijn ervaring delen. Ik kocht een fiets die defect werd geleverd. Toen ik gebruik wilde maken van de "30 dagen geld-terug garantie" uit de advertentie, werd mijn retourverzoek geweigerd met verschillende redenen die volgens mij niet klopten. Er werd zelfs voorgesteld dat ik €200 verzendkosten moest betalen om een defect product terug te sturen – iets wat volgens EU-consumentenrecht niet mag bij een product dat kapot wordt geleverd. Op dit moment zit ik met een nogal dure fiets die niet bruikbaar is, en het bedrijf weigert een normale retour of garantieafhandeling.

Placed order on seat post and saddle for my DYU bicycle in Sep 2025 and have not received my order although the deliver lead time was stated to be 14 to 20 days Received good technical support to place order and even replies after my follow ups with the team but so long time has passed and still no hope for delivery, no tracking number etc. Would not suggest at all buying parts or accessories from DYU. One may even wonder why to buy bicycle if parts and accessories are not readily available.

Really really bad service. i ordre new front and rear braks for my wifes Ebike. i ordre and pay, thy send it, but whit a completely worng name on the package.I don't know the name and you have to show ID to get your package delivered in Sweden. so now I have a package that I have paid for but can't get delivered, I have double checked if it is me who has written a wrong name. but it is not. DYU does not respond to emails or their chat online, really bad service if I could give 0 stars I would!.

Bonjour, j'ai commandé 2 vélos DYU D3F et j'ai reçu la commande le 18 septembre 2025. Numero de commande A5460 et A5459 Je suis extrêmement déçu car le pédalier de l'un des vélos est très dur en roue libre même en pédalant sans moteur et en plus la roue est voilé ! je peux facilement comparer car j'ai acheté 2 modèles D3F en même temps et l'autre fonctionne parfaitement. C'était pour l'anniversaire des mes jumeaux, la fête est gâchée ! Avez vous une solution car cela nous a couté cher en achetant sur le site officiel de la marque DYU plus cette mauvaise surprise. La messagerie instantanée sur votre site ne fonctionne pas, personne ne répond à mes demandes. J’ai envoyé les preuves vidéo sur l’adresse service at dyucycle conformément au contrat de garantie. Les vélos sont neuf merci de me renvoyer un produit correctement fabriqué ce qui n’est pas le cas avec le modèle reçu merci par avance belle Journée Traduction en Anglais : Hello, I ordered two DYU D3F bikes and received them on September 18, 2025. Order numbers A5460 and A5459 I'm extremely disappointed because the crankset on one of the bikes is very hard to freewheel, even when pedaling without the motor, and the wheel is warped! I can easily compare because I bought two D3F models at the same time, and the other one works perfectly. It was for my twins' birthday; the party is ruined! Do you have a solution? It cost us a lot to buy from the official DYU website, plus this unpleasant surprise. The instant messaging on your site doesn't work, and no one responds to my inquiries. I sent video evidence to service dyuservice. The bikes are new. Please send me a properly manufactured product, which is not the case with the model I received. Thank you in advance. Have a nice day.

Mon colis a été retourner à cause d’un problème de poids alors que j’ai commander en avancer pour lavoir à une date précise, le service client n’est pas joignable et le numéro whatsapp ne fonctionne pas , à deux doigt de me demander si c’est pas une arnaque