DYUReviews of dyucycle.com

Response from DYUSep 3, 2026

Hi denise duister, Thank you for sharing your feedback, and we are truly sorry to hear about the disappointment this has caused you and your son. We understand how special this bike is to him, and this is certainly not the experience we want for our riders. Based on your description, the issue with the throttle when turning the handlebars sounds like a loose or pinched wiring connection, which can be quickly diagnosed and fixed. To help us prioritize your request and send any necessary replacement parts under warranty, could you please email us at [email protected] with your Order Number and checkout name? Our team will make sure your case is handled with priority so your son can enjoy riding his bike safely again soon. Warm regards, DYU Customer Care Team

Response from DYUSep 3, 2026

Hi nickzenchi, Thank you for bringing this to our attention. After checking our system, we could not locate any order matching your details on our official website. As third-party sellers, authorized dealers, and our official store operate under different order management systems, we are unable to process warranty or customer service claims directly for orders placed outside our official store. We still want to help you get your T1 working properly. Please reach out to us at [email protected] with your purchase receipt, seller details, or order number. Our team will gladly provide technical troubleshooting guidance or assist you in contacting the appropriate seller. Warm regards, DYU Customer Care Team

Response from DYUSep 3, 2026

Hi Danielito Fazzari, Thank you for sharing your feedback. We are sincerely sorry to hear about the issues you experienced with your battery and controller. We take product durability and customer support very seriously. However, we could not locate a matching order record in our database based on your profile details. To help us verify your purchase and review your case, could you please contact us directly at [email protected] with your Order Number and original purchase email? Once we receive your details, our technical team will be glad to inspect the issue and discuss available repair or replacement options with you. Warm regards, DYU Customer Care Team

Response from DYUSep 3, 2026

Hi Tracey, Thank you for sharing your feedback. We are deeply sorry to hear about the frustration and delays with your order delivery, as well as any communication difficulty you experienced. We take delivery issues very seriously and want to resolve this for you immediately. To help us locate your purchase in our system and investigate the delivery with DHL, could you please email us at [email protected] with your Order Number and original purchase details? Once we receive your email, our team will prioritize your case to coordinate with DHL and ensure a proper resolution, whether that involves issuing a replacement or a full refund. Warm regards, DYU Customer Care Team

Response from DYUSep 3, 2026

Hi Nas El Had, Thank you for sharing your experience. We are truly sorry to hear that your bike is not performing as expected, especially regarding the battery life and brake function, which we take very seriously. Safety and customer satisfaction are our top priorities. As we cannot locate an order directly under your review name, could you please send your Order Number and purchase details to [email protected]? Once we receive your email, our support and technical team will prioritize your case to inspect the battery and brake concerns and ensure you get a proper resolution. Warm regards, DYU Customer Care Team

Response from DYUSep 3, 2026

Hi Nikita-Marie Issott, Thank you for sharing your feedback, and we sincerely apologize for the frustration and miscommunication regarding your return request and bike performance. We take quality and warranty concerns very seriously. Recommending a customer to resell a bike under these circumstances is not the standard of service we aim to deliver. For orders with protection coverage or potential defect issues, we are fully committed to reviewing the case fairly and honoring our coverage terms. To help us locate your record and assist you immediately, could you please email us at [email protected] with your Order Number and original purchase details? Our management team will prioritize your request, look into the coverage details, and ensure a proper resolution for you. Warm regards, DYU Customer Care Team

Response from DYUSep 3, 2026

Hi andrea, Thank you for sharing your feedback, and we sincerely apologize for the delay and frustration you've experienced with our customer support channels. We take communication very seriously and want to ensure every rider receives the warranty assistance they need. As we cannot locate an order directly under your profile name, could you please email us at [email protected] with your Order Number and the original email address used for your inquiry? Once we receive your message, our senior support team will prioritize your case to locate your request and assist you immediately. Warm regards, DYU Customer Care Team

Response from DYUSep 3, 2026

Hi lee wilcox, Thank you for sharing your feedback, and we are sincerely sorry to hear about the battery issue on your A5 e-bike. We understand how frustrating it is when a local dealer is no longer reachable. Please rest assured that DYU stands behind our bikes, and we are here to assist you directly even if your local purchasing shop is closed. Please email us directly at [email protected] with your Order Number, receipt, or purchase location details, along with a brief description of the battery issue. Our team will review your case with priority to assist with technical troubleshooting. Warm regards, DYU Customer Care Team