DX SabersReviews of dxsabers.com

I wish I could give a zero stars. We are over a year on our light saber order and still nothing. Please don’t waste your money here

I was one of the many this “company” scammed. Met them at a con and seemed awesome until my bank kicked back and contacted me with a fraud alert months later! Paul will make you wait… and wait…. And wait and- oh look you’re out the money! Also it shouldn’t be up to the consumer to contact them constantly asking for updates on their purchase. He claims email is “more professional” but it’s either never answered or really rip into you rude. Don’t order from here ever! They’re fraud, scammers and a mess! TO CON EVENT HOSTS- STOP INVITING THIS DUDE! HES NOT GOING TO BRING YALL PEOPLE BACK BECAUSE THEY’LL START TO WONDER ID YOU HOST SCAMS INSTEAD OF FUN!

This company is a fraud! I ordered my son a $300 saber last March 2021. It never showed up. I’ve been given excuse after excuse and they refuse to refund my money. They told me I have to wait to receive the saber and then return for a minor refund. Total scam! Don’t be fooled by these people.

It is disgusting to see this "company" on here still trying to make excuses to people they ripped off. After waiting almost a year for my 2 sabers, and being VERY patient, Paul decided to simply keep my money and never send my sabers after I called him out on being a scam. Sorry Paul, that's not how this works. You took my money and never delivered. You can't just do that because you don't like the way I talked to you. But if you keep stealing from people, this is how you get talked about. So here we are, almost a year later, and I have NOTHING to show for it, and these scam artists are still in business. DO NOT GIVE THEM A DIME. It would be great if someone started a class action lawsuit.

I ordered from this scam artist not knowing their reputation. I quickly found out after weeks went by without any updates, I did some researching and found that they are a well known scammer of the lightsaber community. They occasionally provide cheaply made sabers, I say “occasionally provide” because from what I’ve read, about 90% of people don’t ever receive their order, and not shipping peoples items isn’t considered selling, it’s actually considered theft. So, basically the sabers they do ship are half broken or so cheap they will soon break on you. They will flat out lie to you, so you don’t contest the transaction, which you should do immediately if you made the mistake of buying from them. Call your CC bank and file a fraud claim. The owner Paul is a well known swindler and his liar wife Brianne and His son Alexander Micheal, runs defense for him via “customer service”. They will tell you everything under the sun to keep your money in their pockets. Do not listen to their lies!!!!!! They prey on gullibility and the uninformed. I should know, I was someone they scammed. They bribe people who give 5 star feedback with free garbage. Look at all the feedback here. Either 5 stars or 1 star. Isn’t it curious that is so extremely divided? No 2, 3 or 4 stars? That alone it a tell that they fake their reviews. Lol, until Paul reads this and begs or bribes people or just makes fake accounts to leave less conspicuous feedback. This tool needs to be held accountable for the theft of, literally hundreds of people.

I would give less than one star if i could, my order was placed on September 24th, 2021. Ive contacted the customer service multiple times asking about updates on shipping or anything. Ive been told that I would receive shipping info the next week, a week rolls by and nothing, they have refused to give me a refund stating that the money I’ve given them is used to manufacture the lightsaber and that because they are made to order the money has been used for that purpose. Yet here i am 6 months later, I don’t have my money or the lightsaber they say it was used to build. WTH?!

I ordered my saber Jan 6th 2021, and about a week later I began to see backlash directed towards them. I gave DX the benefit of the doubt since I knew someone who endorsed them. I grew worried about my order as the months passed and I wasn't receiving any updates on my order. I emailed Brianne many times and I'd say her customer service was the only redeemable thing about my DX Sabers experience. She was reassuring and kept me updated on my order, and offered to upgrade my saber for free when my order was delayed. Finally, over a year later, I received my saber. It was absolute junk. My Dad tried to fix it for me, eventually opening up the saber hilt to look inside. The wiring was crap. The circuit board wasn't even attached in place. Electrical tape was carelessly placed holding down some wires. We didn't tamper with it, deciding it was a lost cause. I emailed asking for a refund. They told me no, because in the terms and conditions it states you are not eligible for a refund if the saber is dismantled. I understand this, but I still feel as if I'm yet another victim of scam at the hands of DX. You have to tamper with the saber in order to assemble it. How else would I know that the saber was broken if I hadn't put it together in the first place? I only lost about $90, but I'm still very disappointed in my experience. I waited over a year for something I have always wanted, and I was let down. I wish the company the best, I hope that those in charge actually learn how to run a business properly so they aren't battered with negative reviews everyday. Again I want to give a shoutout to Brianne for being helpful and understanding throughout this year-long process.

I have waited for my saber for almost two years now and every time I email customer service they keep pushing it back another week another week oh it’ll be at the end of the month I it’ll be here next month it’ll be here next week oh next week for two years now I’ve asked for a refund multiple times had them say yeah we will give you your refund but you have to send your saber back I never got it so I never got my refund and I’m still trying to get my refund