DX SabersReviews of dxsabers.com

Good communication

I love my kyber crystal I purchased! Very well made and a very good price. Took a little bit of time to complete the order, but the owners stayed in touch to keep me up to date on what was going on and sent an extra crystal to compensate for the delay. Great folks!

Easy to use website and checkout process. Everything says 2 to 6 weeks for delivery but I don't expect it to be that long. Quality products and a great company.

My light saber originally wasn’t working but they helped me fix it now it works great!

Customer service is amazing I always trust this company with bringing me my items

I’ve made a purchase in December of 2022 for a Christmas gift and after multiple attempts and emails regarding missing parts they did finally get in contact and said they would have the saber sent out the beginning of April 2023 already much longer than their “24 hour shipping” promise in their “About us” page on their website. It is now may 2023 and I have not received any updates in over 5 weeks after being promised diligent and timely responses regarding shipping and details of delivery. This purchase was well worth $500 dollars including shipping and the company was still taking out payments during their time of no contact. After my final attempt to receive those dates of shipment and another week of no response I have requested a full refund in hopes that they will since their customer service has been less than satisfactory. I do not recommend DX Sabers and though I do hope the issue is resolved I don’t have faith that they will respond to my refund request. Be weary of this company. UPDATE: After being contacted by the business the day after this review, though hadn’t seen it until now (How interesting🤔) regarding my poor experience, claiming that the saber had been sent out the same exact day of the review (it’s been seven business days and no saber yet), ( again very interesting) I was then told to have “just reached out to them” as if there hadn’t been 3 emails sent to them prior and only 1 response received until after the request of refund which was 5 weeks after their first response, totaling 2 whole responses (one only being after a request for refund) when it was ordered in December of 22’ the saber was then immediately claimed to have been sent out the day before the review and refund request on May 3rd. They also blamed me for damaging their reputation as well as told Im lying about there being missing parts and about having to wait for those parts to arrive to DX sabers before the saber could be sent out. Also this review came from a separate email address from the one that has purchased as I also had put money into the gift as its expenses were split. Meaning they saw this review and immediately began deflecting their actions at a customer with a different email than the review for “hurting their reputation” meanwhile I remind you it was made from a separate email account and they still were able to recognize exactly what customer to email with a different email than in the review about this exact saber? This clearly shows they know their mistake as it was very easy for them to make an assumption about their customers and shows they just don’t want to take accountability for the delayed parts/missing parts that made it unable to ship the product at the time of purchase like promised. All emails will be attached to this review if I’m able to. If not I will find a way to make them public in a separate review if they would prefer as I don’t believe in defamation of my experience and the assumption being made that I am trying to “hurt their reputation”. I am just an upset customer who has now been treated as though I’m the one to blame for their poor actions and customer service. This was not the way to handle a poor review and after claiming they would be responding to this complaint to clear anything up on May 4th (The day their email was sent to us ) As of this moment that I update this review regarding their very accusatory email response, now on May 11th there is clearly no response to this review from them that I’m able to see. (More empty promises) At this point I have never been treated so poorly by customer services and blamed for the actions of their own faults. Also 39% of their reviews made on this app are 1 star while 5 star reviews are just a mere 51% above that…I’m not the only person dissatisfied with their work and this is not the only review about them claiming poor customer service and poor shipping times. Please do better DX sabers, I had been a customer before and buying a saber prior to this experience but after the accusations and being made to feel as if I, the customer, who has no jurisdiction as to when and how a saber is shipped is to blame for their poor actions resulting in a poor review, I will no longer recommend them and will urge all buyers away from this brand to not be treated as I have.

I have ordered twice from them, and have been very happy both times. The sabers were all in nice, working condition, as ordered. All my sabers were battle ready, with voices and sounds, contact flashing, and full spectrum beautiful RBG colors. Brianne from customer service is awesome, and they always reply to me fast, and help with anything I need. Best priced sabers, and great quality.

Owner was very helpful and responsive the whole way through the shopping, purchasing and shipping. Products are as described and great quality. I got ashokas dual sabers and the look and feel great and all the fun sounds and lights are amazing