DX SabersReviews of dxsabers.com

there were great the lightsaber was great love the 12 different colors and 10 sound fonts would buy from you again

4 years ago I bought a saber from dxsabers at comic con. After some use it would hold a charge anymore. I contacted customer service but to no avail my problem never got resolved. Today I talked to the owner at baltimore comic con. Told him what had happened with customer service. He informed me that the customer rep I mentioned was no longer with them. Then handed me a brand new lightsaber at no cost. I read a lot of bad reviews but this guy means lifetime warranty when he says lifetime. I didn't ask for a free one. I didn't ask for anything. He just made it right. Thank you dxsabers!

Got 3 sabers for my grandsons and they absolutely love them. 1 had a problem when we opened it but customer service replaced It and my grandsons couldn’t be happier… which makes papa very happy too!!!!!

I absolutely love the lightsabers I've received for DX Sabers. I received a myster box at AnimeNYC and just purchased a saber as a gift. While at first tracking the package was a issue, after a quick email, the customer support was spot on. I 100% recommend people to visit this website and join the Star Wars verse!

I love the customer service here, the quality of my saver is amazing, I excited to get another one already!

I ordered a Master Sword after seeing the core-less base model at L.A. Comic Con in 2023. Loved what I saw! I paid with my credit card. Paul assured me multiple times I would receive the Master Sword before Christmas. I was purchasing it as a gift. Christmas came and went. No saber. Understandable, I thought. It’s early December. Delays happen, especially around the holidays. I decided to be patient. But the hilt didn’t arrive til late March - and that was after informing them that my bank was ready to cancel the charge. The hilt still looked as pretty as I remembered it, but the electronics were poorly attached. The components immediately sunk into the blade whenever I pressed the power button or inserted the charger. The LED and electronics rattle at the slightest motion. The electronic mounting felt cheap and poorly crafted. Brianne explained that this must have happened in-transit, but the electronics look as though they were badly installed to begin with. Furthermore, the hilt was packaged well, and should have easily survived the shipment unscathed. If the design couldn’t withstand the transit, I certainly wouldn’t expect it to hold up while swinging it with the accompanying blade. They offered to repair the hilt, but my prior struggle to get the original order was difficult enough. I lost my last bit of faith in their customer service when I was assured that my order was picked up by USPS and in transit. They even gave me the tracking number to prove it. But they didn’t actually ship it until I emailed them again several days later. Truth and service are more important than misinformation and reassurance. Overall, based on my experience, I would not recommend ordering from DX Sabers. If you see something you like in person and really want it, only accept what they have on hand that very day. I would have been much happier if I had just purchased the core-less display model. I feel stuck with a defective hilt that I wouldn’t feel right giving as a gift as I originally intended. Item: Master Sword saber Venue: L.A. Comic Con Date Ordered: December 1, 2024 Date Guaranteed: Before December 25, 2024 Date Received: March 27, 2024

Extremely approachable and excellent sales team. I managed business with DX savers at a convention, and they were outgoing and enthusiastic in answering my questions. Making me feel confident in the purchase I was making. I was impressed not only by their selection, but the quality of their items, the cost, and the customer service. Highly recommend and will shop from them again

Do NOT buy from this company!!!!!!!!!! They lie and lie and lie. Their product breaks and you may never see it again if you decide to give them a chance and send it back. I purchased a Mandalorian Mayhem with neopixle blade for my son's birthday in October of 2023 as he had seen this company at a Convention in Pittsburgh. I didn't do my research and check this company out first and that is on me for sure! In Feburary 2024 the Neopixle blade stopped working. They asked my son to send it to them for repair under their warranty and he did using his own money as they won't pay for the return. It was sent back March 2nd. Months went by, and my son reached out several times. So many different reasons were given as to why they had not yet sent it back or sent a replacement. Once they finally said they sent it the tracking showed this was not the case. August 10th after more lies and more email excuses I finally got a small box. It was not the correct insides in the base nor did they send the blade back. They threw in an empty base and thought that would make us happy. It has now been months since we let them know they didn’t send the right items as well as it being incomplete. They have again lied to us about sending anything as the tracking given for this last promised correction has been showing waiting for a drop off since July 25th. Today is September 18th. They also created another label on September 11th with UPS and that one also says it has not been dropped off yet. They just gave my son another excuse as to why they lied this time and it was not sent hoping to keep him strung along since he is being nice to them in his emails. They also have blocked me and will not communicate with me since I have seen through their bull crap. This is no way to run a business! I can’t believe they are still allowed as venders at so many events. Please go look at the BBB website to see the kind of “customer service” they actually provide. As of today we still have not received a working blade back from the company and they have lied so many times about it being sent out I can't believe anything they are telling my son at this point. Their word CAN NOT be trusted! DON"T BUY FROM THIS COMPANY!!