DxlogisticsReviews of dxlogistics.com

The worst delivery company ever!! I would give minus 10 and they have the cheek to have an add on their page stating Trustpilot 41/2 stars 🤬 They have failed to deliver on two consecutive days I have arranged a re delivery date but doubt they will deliver. I have been at home can see if a delivery is arriving through the window. No one called. Tried to contact them and it’s impossible their live chat is a bot that sends the same message every time “ contact the seller”. Emailed no reply! AVOID THIS COMPANY

Ordered my item got tracking number absolutely no update on tracking cant get through on phone useless emailed them no reply ordered on friday now Wednesday still no package also no update i would not recommend this company as they dont give updates this was an overnigjt delivery everyone stay clear use a different company

When going onto their site to redirect a delivery, you can’t actually do so. As you can’t type in an address (like next door) as it keeps asking for an email or phone number. Then you go onto their laughable chat assistant.. and wait.., and wait… and wait, no answers after 15 mins.. totally useless

Only getting 1 star as there is no ability to give zero. Shocking delivery experience , Updates completely useless, no ability to contact anyone to resolve. How these people have a license to transport live animals is beyond me. As these are live fish i tracked the delivery progress multiple times. 11.30 said they were 4 miles way. 12.30 updated to out for delivery on van. 1.30 delivered and received. Tracking history says delivered at 10am. Absolutely no clue to whats gone on. No one to contact to resolve as number disconnects most likely result two dead fish. They really should not have a license to transport animals as utterly incompetent

First order - (£35) delivery - is still showing received in depot - not moved since - chat function referred to dxlogistics and auto closed. Email - we Are looking into it…. Every email since ignored. Company have had to send again overnight surprisingly using same courier - let’s see what happens 2nd time round Company I bought from state “We are having a few issues with deliveries due to the amount of shipments DX are receiving, there are unfortunately delays occurring throughout their whole network.”

Rubbish service - tracking information is useless gives not indication of status or delivery date. Just go through to a bot who is just as useless. Garbage

Their drivers are rude and irresponsible. We live in a building, and the driver did not wait 3 minutes for us to use the elevator and go downstairs. When I called him and asked him why he didn’t wait and explained that we were waiting for the elevator, he said there was no parking space and he would get a ticket, whereas we have deliveries every day and there is a dedicated space for deliveries to stop, and when I explained this he called me “stupid woman” and said“I talk too much” and that he doesn’t have time to talk with me and “I don’t get it” and hung up on me.

AWFUL!!! They delivered someone else’s Parcel to use to 45 minutes to explain to about 4 people on the phone. Said they would come collect and didn’t. Called back and got hung up on. Luckily I contacted the company that was in the box to sort out as DX don’t care at all.