DutyfreedepotReviews of dutyfreedepot.com

Several times ordered, and tobacco and perfume, all of it. There were no problems. However, do not respond immediately, if you write the mail. And the money is not immediately removed for some reason ... And so all is well.

I have wrote reviews about company like this many times as I would buy just to see the performance and loyalty of the company. And many times I will end up burned as many others. But its ok as I do this just to see what they are all about. Unless you can use PayPal for all of your transactions... DO NOT USE YOUR CREDIT CARD!!!! 99% of the time they control your money.

I decided to take my chances after reading mixed reviews. I ordered two cartons of cigarette in March and never received them (it's now August). I emailed them and was told that it was my fault that I didn't check sooner. I asked them what carrier they used and have gotten cagey and vague emails ever since, even quoting shipping to the wrong country. They still they haven't told me what carrier was used to ship the items. They did not offer to refund my money, just to give me $9 in shipping refund. I keep getting carbon copy replies to my questions and no actual information. DO NOT ORDER FROM THEM!!!!

I live in the UK so know the risks of the Border Force. My first package arrived promptly. My second package was picked up by Border Force. I emailed Dutyfreedepot and they arranged to send out another shipment free of charge which arrive safely today. I have no problems with them at all.

I have ordered from Duty Free a few times since January, 2015, and had poor experiences in all but 2 orders. The last order began on May 24, 2015. It was supposedly sent a total of 3 times. I was informed after numerous phone calls and emails that this was the maximum amount of times that the order could be reshipped. If I am given a refund, I can no longer order from Duty Free. They offered me a "store credit" and told me that an agent would call to place my order again. When this happened, they told me that I owed them an additional shipping cost. I advised them that I would NOT pay an additional cost. I am not sure if I will ever get my order. I am very dissatisfied with this company, their service, and their lack of service. I would advise anyone AGAINST ordering from them.

Placed order June 6. 3 boxes were sent out within a few days of each other. All 3 boxes were returned to the sender. They reshipped the first box and now is is returned to sender again. Based on tracking, the other 2 boxes look like they are being returned to sender. We are now working on the 3rd reshipment. Have used this company for many years and never had a problem with shipping until the last 2 orders. Shipping has really gone downhill with this company. Requires a lot of follow up on my part. They don't like to do refunds so I guess I just have to keep pestering them.

I made an order for 1400 cigarettes and have received 400 Tried emailing multiple times and still waiting for a reply almost a month later Shocking and a waste of money

This order was placed on behalf of my 90 year old mother on 5thApril over three months ago! The order was for 400 menthol cigarettes costing her $163.54. The money was taken from her account immediately. After many weeks of waiting, she received half of her order. We are still waiting for the other cigarettes over three months later !! Over the last three months I have written a dozen emails to your company. Mom wants the rest of her cigarettes. Do I have to request a refund on her credit card??