DutyfreedepotReviews of dutyfreedepot.com

Wasn't surprised when the expected allocated date of delivery came and went......waited further.....still no delivery. However, I did receive a reply to my email regarding the non shipment in good time. No refund was given but they offered to re ship the order. I was skeptic about this and decided to write it off under the headline: 'things to never ever do again' and put it down to experience. A couple of weeks later I was surprised when the shipment arrived although, my delight was short lived. The box and pouches bore the branded name/packaging but as for the tobacco itself.....not as we know it :(

Hi i have sent this company three emails with no reply to either of them and every time i phone the 0800 no it is just an engaged tone . I placed an order on the 28th march for drum tobacco the money was taken out right away it is now middle of may and still no comunacation so if youse are not sending my order i would like my money back.

I placed an order on 4/24 and tried to follow up this week in several ways, all of which escalated my suspicions: 1) No response to my emails; 2) My order number is "invalid" according to their order status search; 3) My call to customer service was disconnected when I asked to speak to a supervisor (after the imbecile who answered could not offer me any information). After I ordered, I was called by a cheery gent named Simon Degeron to confirm that I was a real person and to assure me that my order was placed correctly. Simon, where are you now?? I will contest the charges and advise you to do the same if you are awaiting an order. Caroline Hanssen

I ordered april 7th and did not get my order, when they finally answered 5 days ago, I was told my package was 'lost' and they had to re ship...all of this without informing me.....now they say I have to wait 2 weeks before I can get a refund....and the second shipping number is bogus! If I do not recieve my order, I will file a report with the police as well as USPS since they are using bogus USPS shipping info. Now that will make it Federal!.

Although they took a while to arrive they came, I did insure mine for a few pounds though! Communication isn't bad or amazing, but all in all a good product and a good company.

I ordered a carton of vogue menthol on 7 April.... No update and no goods received.. Want a refund

Where's my item it's taking too long re send my item or refund my money

I placed the order on 3d of April, 10th of May still not here. Have sent a few emails with this response twice: "Please send us any notice you have received from the post office or customs regarding your package." There is still hope that I might get my items but not much. This review is the least I can do so far.