Cuban Cigars Reviews | Read Customer Reviews of dutyfreecubancigars.com

Cuban CigarsReviews of dutyfreecubancigars.com

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Cuban Cigars

About Cuban Cigars

🔄 UNDER NEW OWNERSHIP - 2025Duty Free Cigar Co. is under new management as of 2025. We recently acquired this domain and business and are committed to completely transforming the customer experience.WHO WE ARE NOW:We are a team of passionate cigar enthusiasts dedicated to providing authentic Cuban cigars with exceptional service, fast shipping, and transparent communication to customers across the United States.WHAT WE OFFER:✓ 100% Authentic Cuban Cigars - Genuine products with verifiable seals✓ Fast, Free Shipping to USA - Reliable delivery with real tracking✓ Responsive Customer Service - 24-hour response guarantee✓ Quality Guarantee - Premium cigars in perfect condition✓ Secure Payment Options - Protected transactions with buyer protectionOUR COMMITMENT:We acknowledge that previous management had significant operational and customer service issues documented in reviews from 2019-2024. We are NOT affiliated with that operation.Under new ownership, we guarantee:• Proactive communication at every step• Real tracking numbers on all shipments• Prompt responses to all inquiries• Honest refund processing when needed• No manipulation of reviews - all feedback welcomeREBUILDING TRUST:We're reaching out to past customers who had negative experiences with complimentary samples and compensation offers. Our goal is to prove through actions—not just words—that Duty Free Cigar Co. is now a trustworthy, professional operation.

Cuban Cigars (dutyfreecubancigars.com) has 77 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: dutyfreecubancigars.com
Website: dutyfreecubancigars.com
Category: Tools & Equipment
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cuban Cigars reviews

77 approved reviews, newest moderated first

Dave Z.
May 6, 2018
Great job!
Great prices, cigars were in excellent shape, and Damian was very good to work. Would recommend without hesitation!
Response from Cuban CigarsNov 3, 2025
Dear Dave, Thank you for the recommendation! We're thrilled the cigars arrived in excellent shape. 🆕 NEW OWNERSHIP SINCE 2024: **IMPROVEMENTS FOR YOU:** ✓ **3-5 day delivery to the US** ✓ Real-time tracking ✓ Same great prices & quality 🎁 **SURPRISE GIFT WAITING:** Contact us for your next order and receive a special gift! 📧 [email protected] Mention this review. Looking forward to serving you again! Best regards, New Management Team Duty Free Cigar Co.
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Christopher
May 6, 2018
Honest site, quality cigars.
Honest site, great service and quality cigars. Thank you kindly, I will be ordering again in the near future.
Response from Cuban CigarsNov 3, 2025
Dear Christopher, Thank you for your positive experience! We're glad you received quality cigars and great service. 🆕 NEW OWNERSHIP SINCE 2024: **IMPORTANT CLARIFICATION:** We acquired this business in 2024 and are NOT affiliated with the previous management. We know the prior ownership unfortunately failed many customers, which is unacceptable. **OUR COMMITMENT TO REBUILD TRUST:** ✓ **Transparency first** - clear communication always ✓ **Fast 3-5 day delivery to the US** - no endless waiting ✓ **Real-time tracking** - you know exactly where your order is ✓ **Authentic Cuban cigars** - sealed boxes, quality guaranteed ✓ **Reliable service** - we deliver on our promises We're working hard to restore the reputation this business should have had from the beginning. 🎁 **GIFT FOR YOUR NEXT ORDER:** Since you're ordering again soon, we'd love to prove our commitment with a special surprise. 📧 [email protected] Mention this review. We appreciate the opportunity to earn your continued trust under new, reliable management. Best regards,
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Nick
Mar 9, 2018
duty free Cuban cigars
First I want to say customer service and communication was amazing! Damian was quick to respond to all my questions. Received my package in roughly 24 days to an FPO/APO address. Very fast for the location being sent. Packaging was above and beyond. Everything ordered was vacuum sealed and protected very well. All legitimate seals and barcodes were exactly were they were supposed to be. 100% real Habanos. This is my go to site from here on out!
Response from Cuban CigarsNov 3, 2025
Dear Nick, Thank you for this detailed review! We're thrilled everything arrived in perfect condition with authentic Habanos seals. 🆕 NEW OWNERSHIP SINCE 2024: We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with the previous management (Damian). While we're glad you had a positive experience then, we're committed to making future orders even better. **IMPROVEMENTS FOR YOUR NEXT ORDER:** ✓ **Faster delivery** - even to FPO/APO addresses ✓ **Real-time tracking** - know exactly where your package is ✓ **Same premium packaging** - vacuum sealed, protected ✓ **100% authentic Habanos** - legitimate seals guaranteed ✓ **Proactive communication** - updates without asking **SPECIAL NOTE FOR MILITARY:** We value your service and ensure reliable delivery to FPO/APO locations with full tracking support. 🎁 **GIFT FOR YOUR NEXT ORDER:** As a thank you for your service and loyalty, we have a special surprise waiting. 📧 [email protected] Mention this review and your FPO/APO needs. We're honored to serve those who serve. Looking forward to your next order! Best regards,
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Aaron R.
Dec 18, 2017
Damian was super helpful and expedited …
Damian was super helpful and expedited my order to make sure that I had my cigars in time for my Christmas party. Will definitely shop with him again
Response from Cuban CigarsNov 3, 2025
Dear Aaron, Thank you for sharing your positive experience! 🆕 NEW OWNERSHIP SINCE 2024: We are the new owners of Duty Free Cigar Co. as of 2024 and have NO affiliation with Damian or the previous management. While we're glad you received your cigars in time for your Christmas party, we want you to know that under new management, expedited service is now our STANDARD - not the exception. **FOR YOUR NEXT ORDER:** ✓ **3-5 day delivery to the US** - always fast ✓ **Real-time tracking** - no surprises ✓ **Proactive communication** - we keep you updated ✓ **100% authentic Cuban cigars** ✓ **Special occasion planning** - we help you get cigars on time 🎁 **GIFT WAITING FOR YOU:** Ready to order again? We have a special surprise for loyal customers. 📧 [email protected] Mention this review. We look forward to serving you with reliable, fast service every time! Best regards,
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John
Dec 6, 2017
Great products and reliable service
I was very pleased with service and product. It took a little longer to receive but Damian was always responsive to my inquiries. Everything arrived safely and met every expectation. Will definitely shop again with confidence.
Response from Cuban CigarsNov 3, 2025
Dear John, Thank you for your positive review! We're glad everything arrived safely and met your expectations. 🆕 NEW OWNERSHIP SINCE 2024: We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with the previous management. **NO MORE "LITTLE LONGER" WAIT:** ✓ **3-5 day delivery to the US** - consistently fast ✓ **Real-time tracking** - no need to inquire ✓ **Proactive updates** - we contact you first ✓ **Same quality products** - authentic Cuban cigars ✓ **Reliable service you can trust** Your next order will arrive faster with full transparency every step of the way. 🎁 **GIFT FOR YOUR NEXT ORDER:** Since you're shopping again, we have a special surprise waiting. 📧 [email protected] Mention this review. We're committed to exceeding your expectations with speed and reliability! Best regards,
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Jay
Nov 29, 2017
Can’t wait....
Edit: First package came in today package was great packed safely and shipping was fast. They are now resting in the humidor. Sorry for not being patience Damian but thanks for being understanding two thumbs up. Damian sent shipping info everything was correct. Just waiting on package to arrive. If you’re on the fence he’s good in my book. I would recommend.
Response from Cuban CigarsNov 3, 2025
Dear Jay, Thank you for updating your review! We're glad your package arrived safely and is now resting in your humidor. 🆕 NEW OWNERSHIP SINCE 2024: We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with Damian or the previous management. **NO MORE WAITING OR WONDERING:** ✓ **3-5 day delivery to the US** - consistently fast ✓ **Real-time tracking** - watch your package move ✓ **Proactive updates** - no anxiety, just information ✓ **Same safe packaging** you experienced ✓ **100% authentic Cuban cigars** Your patience won't be tested again - just smooth, fast service. 🎁 **GIFT FOR YOUR NEXT ORDER:** Ready to restock your humidor? We have a surprise waiting. 📧 [email protected] Mention this review. We're committed to earning your recommendation with reliable, stress-free service! Best regards,
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Alan K.
Nov 3, 2017
I have to echo the good reviews below
I have to echo the good reviews below. I've dealt with about 6 companies on.one for cigars and never had the responsiveness and excellent service I got from this company. They are legit, top-notch. Damian was unfailingly patient with my many questions, always responded quickly. A first class outfit with good products, good products and great service.
Response from Cuban CigarsNov 3, 2025
Dear Alan, Thank you for this excellent review! We're honored you ranked us above 6 other companies - that's meaningful feedback. 🆕 NEW OWNERSHIP SINCE 2024: We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with the previous management. **OUR COMMITMENT TO STAY "TOP-NOTCH":** ✓ **Same responsiveness** - replies within 24 hours ✓ **Patient service** - all your questions answered ✓ **3-5 day delivery to the US** - faster than before ✓ **Real-time tracking** - full transparency ✓ **Authentic products** - legitimate Cuban cigars ✓ **First-class experience** - every single time We're working hard to maintain the high standard you experienced and improve it even further. 🎁 **GIFT FOR YOUR NEXT ORDER:** Since we're your top choice among many options, we have a special surprise waiting. 📧 [email protected] Mention this review. Thank you for your trust - we're committed to staying your #1 source! Best regards,
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Paul K.
Oct 3, 2017
I was very pleased with the service
I was very pleased with the service and especially with the customer care from Damian. He was very supportive of my questions that I asked about the products which I admit are top quality. I would highly recommend this company for any product I purchased with the upmost trust.
Response from Cuban CigarsNov 3, 2025
Dear Paul, Thank you for your trust and this wonderful review! We're glad you received top quality products and supportive service. 🆕 NEW OWNERSHIP SINCE 2024: We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with the previous management. **OUR COMMITMENT TO EARN YOUR TRUST:** ✓ **Supportive customer care** - all questions answered patiently ✓ **Top quality products** - authentic Cuban cigars guaranteed ✓ **3-5 day delivery to the US** - fast and reliable ✓ **Real-time tracking** - full transparency ✓ **Responsive communication** - replies within 24 hours We're rebuilding this business on the foundation of trust and quality you experienced. 🎁 **GIFT FOR YOUR NEXT ORDER:** Since you recommend us with the utmost trust, we have a special surprise waiting. 📧 [email protected] Mention this review. We're honored by your confidence and committed to exceeding your expectations! Best regards,
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