Cuban CigarsReviews of dutyfreecubancigars.com

Response from Cuban CigarsNov 3, 2025

Dear Richard, Thank you SO much for this exceptional 5-star review! 🌟 As one of our very first customers under NEW OWNERSHIP, your feedback means the world to us and confirms we're delivering on our promise of quality and service. WE'RE THRILLED YOU EXPERIENCED: ✅ Sealed boxes with perfect condition cigars ✅ Top-notch, responsive customer service ✅ Hassle-free process from order to delivery ✅ Authentic Cohiba, Montecristo, and Partagás Your trust and recommendation help us rebuild this brand's reputation the RIGHT way. Thank you for believing in us from the beginning! We look forward to serving you again soon! Best regards

Response from Cuban CigarsOct 31, 2025

Dear Jack, We are truly sorry for the nightmare experience you endured with your January 2020 order. Reading through your multiple updates and seeing how Damian repeatedly lied to you, ignored your emails, and even asked you to remove reviews is absolutely disgraceful. We want to be crystal clear: we are the NEW owners of Duty Free Cigar Co. We recently acquired this domain and business. Damian and the previous management are NO LONGER involved in any way. We were not operating during 2020 and had no connection to the fraudulent practices you experienced. Your detailed account shows a pattern of: Broken promises and constant lies Ignoring 30+ emails and phone calls Manipulating customers to remove negative reviews Taking money with no intention of delivering This is the exact OPPOSITE of how we operate. Under new management, we guarantee: ✓ Honest communication - we respond to every inquiry within 24 hours ✓ Real inventory and shipping - if it's listed, it ships fast ✓ Full transparency - real tracking numbers, no excuses ✓ No manipulation - we earn trust through actions, not by silencing complaints We understand if you never want to deal with this brand again - that's completely justified. But if you're willing to see how different we truly are, we'd like to send you complimentary premium samples with tracking - no payment, no strings attached. Contact us at: [email protected] Damian's era is over. We're here to rebuild this business the RIGHT way. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Dustin, We sincerely apologize for the unprofessional treatment you received with order #17619. Being ignored, unable to get a tracking number, and having calls go straight to voicemail is completely unacceptable business practice. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in June 2019 or February 2020. Damian and his operation are completely gone - he has no connection to our business whatsoever. You were absolutely right to call him a scammer and warn others to buy elsewhere. Under his management, that's exactly what it was. Under new management: ✓ Real phone support - no voicemail runaround ✓ Immediate tracking numbers - as soon as orders ship ✓ Professional communication - we respond to every email ✓ You get what you pay for - guaranteed delivery with proof We understand your recommendation to shop elsewhere was valid at the time. Now we're asking for a chance to show you this is a completely different operation. If you're willing, we'll send you complimentary premium cigars with full tracking - no payment required. Contact us at: [email protected] Damian's unprofessional scam is over. We're rebuilding this business the right way. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Darryl, Thank you for updating your review and sharing your positive outcome! We're glad your order arrived and that the situation was resolved. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to eliminating miscommunications and ensuring every customer has a smooth experience from start to finish. We appreciate customers like you who are understanding and patient when issues arise. Your willingness to update your feedback shows integrity, and we value that. Under new management, we've implemented improvements to prevent miscommunications: ✅ Automated order confirmations - instant confirmation when you place an order ✅ Proactive tracking updates - you'll know exactly where your shipment is ✅ Faster response times - customer service within 24 hours ✅ Streamlined processes - clearer communication at every step ✅ Free shipping to the US - faster delivery, better value As a loyal customer who gave us a second chance, we'd love to thank you personally. Contact us at [email protected] to receive complimentary premium cigar samples with your next order, plus a special returning customer discount. We're committed to earning your continued business with even better service than before. Thank you for your understanding and loyalty! Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Sarak, Thank you so much for your positive review! We're delighted to hear your package arrived in perfect condition with the original boxes intact. That's exactly the quality and care we strive for with every shipment. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the authentic product quality you received while significantly improving our delivery times and customer experience. We're glad you appreciated: ✅ Authentic products - genuine Cuban cigars in original packaging ✅ Perfect condition - careful handling and secure shipping ✅ Understanding during the wait - your patience is valued Under new management, we've enhanced the experience for your next order: Faster shipping - especially to the US with free shipping available Real-time tracking - know exactly when your package will arrive Shorter wait times - improved logistics and processing Same premium quality - authentic cigars, original boxes, perfect condition Proactive communication - regular updates throughout the process As a valued returning customer, we'd love to welcome you back! When you're ready for your next order, contact us at [email protected] for complimentary premium samples and a special returning customer discount. You'll experience the same exceptional quality you loved, delivered even faster. Thank you for your business and understanding! Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Andrew, Thank you for your wonderful review! We're thrilled that your first experience with Duty Free Cuban Cigars was problem-free and that your authentic Cubans arrived exactly as described and in perfect condition. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to ensuring every customer - especially first-time buyers - has the same excellent experience you had, but with even faster service and enhanced communication. We're delighted you received: ✅ Authentic Cuban cigars - genuine products, every time ✅ Undamaged condition - careful packaging and secure shipping ✅ As described - honest product representation, no surprises ✅ Problem-free experience - smooth from order to delivery Under new management, your next order will be even better: Faster shipping - especially to the US with free shipping available Real-time tracking - follow your package every step of the way Enhanced customer service - responsive support whenever you need it Same authenticity and quality - premium Cuban cigars you can trust Loyalty rewards - special benefits for returning customers We'd love to have you back as a returning customer! Contact us at [email protected] for complimentary premium samples with your next order, plus an exclusive returning customer discount. Thank you for trusting us with your first Cuban cigar purchase - we look forward to serving you again! Best regards, New Management Team

Response from Cuban CigarsOct 31, 2025

Dear William, Thank you so much for your honest review and high recommendation! We understand authenticity concerns when buying Cuban cigars online - it's a valid worry - and we're thrilled you were completely satisfied when your genuine cigars arrived exactly as advertised. We are the new owners of Duty Free Cigar Co. We recently acquired this business and share your commitment to authenticity. We continue sourcing only 100% genuine Cuban cigars while significantly improving delivery times and customer experience. We appreciate that you recognized: ✅ Absolute authenticity - exactly what was advertised, verified genuine ✅ Worth the wait - patience rewarded with correct, quality products ✅ Trust earned - confident enough to place another order ✅ Highly recommend - your endorsement means everything Under new management, your next order (today!) will feature: Same guaranteed authenticity - 100% genuine Cuban cigars, always Faster delivery - reduced wait times, especially to the US Free shipping available - better value on your orders Real-time tracking - transparency from order to delivery Certificate of authenticity available - additional peace of mind Since you're placing another order today and gave us such a strong recommendation, we'd love to thank you personally! Contact us at [email protected] to receive complimentary premium samples with your order, plus a loyal customer discount. Thank you for your trust, patience, and wonderful recommendation! Best regards, New Management Team

Response from Cuban CigarsOct 31, 2025

Dear Steve, Thank you so much for your incredible 5-star review and recommendation! Your words "quality products and awesome customer service" are exactly what we strive to deliver with every order. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are deeply committed to maintaining the quality products you loved while taking our customer service to an even higher level. We're honored that you consider us: ✅ Your go-to place for cigars - needs, wants, and desires ✅ Quality products - premium, authentic Cuban cigars ✅ Awesome customer service - responsive and helpful support Under new management, we're enhancing what you already loved: Expanded selection - even more premium Cuban cigar options Faster shipping - especially to the US with free shipping available Enhanced customer service - 24-hour response time guaranteed Real-time order tracking - transparency every step of the way Loyalty rewards program - exclusive benefits for valued customers like you Same quality commitment - only authentic, premium products As one of our valued customers, we'd love to show our appreciation! Contact us at [email protected] for exclusive complimentary premium samples and VIP customer benefits on your next order. Thank you for making us your destination for all your cigar needs. We're excited to continue serving you with even better service! Best regards,