William
Would order again...
Ditto as others have said when ordering on/around the hurricane; a bit of a delay, but emails were timely and overall satisfied with the purchase. I like that boxes are vacuum sealed...if the boxes aren't - but that's really not a big deal; I understand why boxes are often opened (and it really doesn't matter with whom you're ordering Cuban cigars...more often than not, the box with be opened. I would purchase again fro DFCC, as their prices are very competitive and they seem to have more of the 'hard to find' vitolas than other retailers.
Response from Cuban CigarsNov 3, 2025
Dear William, Thank you so much for your positive review and understanding during the hurricane delays! We're thrilled you were satisfied with your purchase and appreciated our timely communication throughout the process. 🆕 NEW OWNERSHIP SINCE 2024: We are the new owners of Duty Free Cigar Co. as of 2024 and have NO affiliation with the previous management. While we're glad you had a positive experience, we're committed to making your next order even better! IMPROVEMENTS FOR YOUR NEXT ORDER: ✅ 3-5 day delivery to the US - no weather-related delays ✅ Real-time tracking - know exactly where your package is ✅ Vacuum-sealed boxes - standard on every order ✅ Same competitive prices you loved ✅ Hard-to-find vitolas - expanded inventory ✅ Proactive communication - updates without asking REGARDING OPENED BOXES: You're absolutely right that this is common in the industry. However, we now ensure: All boxes are properly sealed when possible Clear communication if inspection is required Premium packaging to protect your cigars Quality guaranteed regardless of seal status 🎁 SPECIAL OFFER FOR RETURNING CUSTOMERS: Since you're ready to order again, we have a surprise waiting for you! 📧 Contact us: [email protected] Mention this review to receive: 15% discount on your next order Free express shipping Priority processing Complimentary premium samples We appreciate your loyalty and look forward to exceeding your expectations with faster, more reliable service! Best regards, New Management Team