Cuban CigarsReviews of dutyfreecubancigars.com

Response from Cuban CigarsNov 3, 2025

Thank you for bringing this to our attention. We would like to clarify that Duty Free Cigar Co (dutyfreecubancigars.com), based in Geneva, Switzerland, is not affiliated with Mail Cuban Cigars or any representatives posting on their behalf. This review appears to have been incorrectly associated with our business. We have contacted Trustpilot support to resolve this misattribution and ensure accurate information for our customers. If you have any questions about our services or products, please contact us directly through our official channels. Best regards, New Management Team

Response from Cuban CigarsOct 31, 2025

Dear Bachar, Thank you for sharing your experience. We want to sincerely apologize for the terrible service you received from the previous owners of this domain. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to completely transforming the customer experience with: ✓ Authentic premium products ✓ Fast and reliable shipping to the US (free shipping available) ✓ Transparent communication - real tracking numbers and responsive customer service ✓ Quality guarantee We understand your frustration and would like to earn back your trust. We'd be happy to send you complimentary samples so you can see the difference in our new operation firsthand - no payment required upfront. If you're interested, please reach us at: [email protected] Again, we deeply apologize for your previous experience. We're here to make things right.

Response from Cuban CigarsNov 3, 2025

Dear Richard, Thank you SO much for this exceptional 5-star review! 🌟 As one of our very first customers under NEW OWNERSHIP, your feedback means the world to us and confirms we're delivering on our promise of quality and service. WE'RE THRILLED YOU EXPERIENCED: ✅ Sealed boxes with perfect condition cigars ✅ Top-notch, responsive customer service ✅ Hassle-free process from order to delivery ✅ Authentic Cohiba, Montecristo, and Partagás Your trust and recommendation help us rebuild this brand's reputation the RIGHT way. Thank you for believing in us from the beginning! We look forward to serving you again soon! Best regards

Response from Cuban CigarsOct 31, 2025

Dear Ellie, Thank you for your review. We want to address your concerns directly. At the time of your experience (January 2024), we were not yet operating this business. We are the new owners of Duty Free Cigar Co. and only recently acquired this domain and business. We completely understand your frustration with the previous management, and we sincerely apologize for the negative experience you had under their operation. We are committed to running a legitimate, transparent business with: ✓ 100% authentic Cuban cigars ✓ Fast, reliable shipping to the US (free shipping available) ✓ Real tracking information and responsive customer service ✓ Secure payment processing We would love the opportunity to restore your confidence in this brand. If you're willing to give us a chance, we'd be happy to send you complimentary samples to demonstrate our commitment to quality and authenticity - no payment required. Please feel free to contact us at: [email protected] We're here to prove that under new management, Duty Free Cigar Co. is a trustworthy company. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Sam, We sincerely apologize for the terrible experience you had with your order #19113 back in 2020. We want to clarify that we are the new owners of Duty Free Cigar Co. We recently acquired this business and were not involved in any operations during 2020. The previous management was responsible for the complete lack of service and communication you experienced, and we deeply regret what happened to you. Unfortunately, we do not have access to old order records or payment information from the previous ownership, so we cannot directly process refunds for past orders. However, we want to make this right in some way. As a gesture of goodwill and to show you what our new operation stands for, we would like to offer you: Complimentary premium cigar samples (no payment required) A significant discount on your first order with us Fast, reliable shipping with real tracking information Responsive customer service - we answer every inquiry We understand if you're hesitant to trust this brand again, but we're committed to completely transforming this business with transparency, quality products, and excellent service. If you're interested, please contact us at: [email protected] Again, we apologize for what the previous owners put you through. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Angelo, We sincerely apologize for the frustrating experience you had with your order back in 2020. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating during the time of your order. The previous management was responsible for the poor service and complete lack of communication you experienced. We understand how disappointing it must have been to pay for cigars and never receive them or even a response. That is completely unacceptable, and we're committed to ensuring nothing like this ever happens under our management. We would like to make this right. While we cannot access old orders from the previous ownership, we want to offer you: Complimentary premium cigar samples - no payment required Free shipping on your first order with us Real-time tracking and responsive communication - we answer every message A chance to see how different our operation is We're here to rebuild trust and show you what authentic customer service looks like. If you're willing to give the new Duty Free Cigar Co. a chance, please reach out to us at: [email protected] Again, we apologize for what happened under the previous ownership. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Glenn, We are deeply sorry for the terrible experience you had with order #18207. Losing $1,300 with no product, no communication, and broken promises is absolutely unacceptable. We want to be completely transparent: we are the new owners of Duty Free Cigar Co. We recently acquired this business and were not involved in any operations in 2019. The previous owner (Damian) and his management were responsible for this inexcusable treatment, and we understand your anger and frustration. We recognize that $1,300 is a significant amount of money, and what happened to you was wrong. Unfortunately, we do not have access to financial records or funds from the previous ownership to process refunds for old orders. However, we want to make a meaningful gesture to show you we are completely different: If you're willing to give the new management a chance, we would like to offer you: Substantial store credit toward a future order Premium cigar samples sent free of charge - no payment upfront Guaranteed fast shipping with full tracking Direct communication - you'll have our personal attention We understand if you never want to hear from this company again - that's completely valid. But if there's any way we can begin to restore your faith, we're committed to trying. Please contact us at: [email protected] Again, we sincerely apologize for what the previous ownership put you through. Best regards,