Cuban CigarsReviews of dutyfreecubancigars.com

Response from Cuban CigarsOct 31, 2025

Dear Mike, Thank you so much for your positive feedback and patience during your order! We're thrilled to hear you received authentic Cuban products and had a good experience. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the quality you experienced while significantly improving our service standards. We're glad you appreciated: ✅ Authentic Cuban products - we continue sourcing only genuine, premium cigars ✅ Educational approach - we still help customers understand the process ✅ Order updates - now with even faster communication and tracking Under new management, we've enhanced the experience: Faster processing and shipping - especially to the US (free shipping available) Proactive communication - real-time tracking on every order Streamlined ordering - simplified process, same authentic quality Responsive customer service - quick answers to any questions As a valued returning customer, we'd love to send you complimentary premium cigar samples to showcase our new operation and thank you for your past business. You'll experience the same exceptional Cuban cigars you loved, with even better service and speed. Contact us at: [email protected] to claim your samples or place your next order with a special returning customer discount! Thank you for your business and kind words! Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Alice, Thank you so much for your great review! We're delighted to hear you were satisfied with both our product quality and service. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the great products you enjoyed while enhancing our service even further. We're thrilled you experienced: ✅ Great product - authentic, premium Cuban cigars ✅ Great service - smooth and professional experience Under new management, we're making it even better: Faster shipping - especially to the US with free shipping available Real-time tracking - complete transparency on every order Enhanced customer support - responsive service whenever you need it Same premium quality - authentic Cuban cigars you can trust Loyalty rewards - special benefits for returning customers like you We'd love to welcome you back! Contact us at [email protected] for complimentary premium samples with your next order, plus an exclusive returning customer discount. Thank you for choosing Duty Free Cuban Cigars - we look forward to serving you again! Best regards, New Management Team

Response from Cuban CigarsOct 31, 2025

Dear Richard, Thank you so much for updating your review and sharing the positive resolution! We really appreciate customers like you who work with us to resolve issues and document when things are made right. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to ensuring situations like warehouse mix-ups become truly "once in a blue moon" occurrences - or better yet, never happen at all. We're glad that: ✅ Communication resolved the issue - back and forth emails led to action ✅ Quick shipment once identified - problem addressed promptly ✅ Great condition arrival - quality maintained despite the delay ✅ Fair perspective - "sometimes all it takes is a few emails" Under new management, we've implemented systems to prevent these issues: Direct warehouse integration - real-time inventory and order tracking Automated alerts - we catch stuck orders before you have to email Proactive communication - you won't need multiple emails to get updates Quality assurance checks - ensuring orders don't get lost in the system Faster response times - 24-hour guaranteed reply Real-time tracking on every order - complete transparency As a customer who showed patience and worked with us, we'd love to thank you personally. Contact us at [email protected] for complimentary premium samples with your next order, plus a loyal customer discount. Thank you for your understanding and fair review update! Best regards, New Management Team

Response from Cuban CigarsNov 3, 2025

Dear Jim, Thank you for your review! We're thrilled you enjoyed the Montecristo #2 - excellent choice. 🆕 NEW OWNERSHIP SINCE 2024: **EVEN BETTER NOW:** ✓ **3-5 day delivery to the US** ✓ Real-time tracking ✓ Same quality & great communication 🎁 **GIFT FOR YOUR NEXT ORDER:** We have a surprise waiting for you! 📧 [email protected] Mention this review to claim it. We look forward to serving you again! Best regards, New Management Team Duty Free Cigar Co.

Response from Cuban CigarsNov 3, 2025

Dear John, Thank you for your positive review! We're glad everything arrived safely and met your expectations. 🆕 NEW OWNERSHIP SINCE 2024: We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with the previous management. **NO MORE "LITTLE LONGER" WAIT:** ✓ **3-5 day delivery to the US** - consistently fast ✓ **Real-time tracking** - no need to inquire ✓ **Proactive updates** - we contact you first ✓ **Same quality products** - authentic Cuban cigars ✓ **Reliable service you can trust** Your next order will arrive faster with full transparency every step of the way. 🎁 **GIFT FOR YOUR NEXT ORDER:** Since you're shopping again, we have a special surprise waiting. 📧 [email protected] Mention this review. We're committed to exceeding your expectations with speed and reliability! Best regards,

Response from Cuban CigarsNov 3, 2025

Dear William, Thank you so much for your positive review and understanding during the hurricane delays! We're thrilled you were satisfied with your purchase and appreciated our timely communication throughout the process. 🆕 NEW OWNERSHIP SINCE 2024: We are the new owners of Duty Free Cigar Co. as of 2024 and have NO affiliation with the previous management. While we're glad you had a positive experience, we're committed to making your next order even better! IMPROVEMENTS FOR YOUR NEXT ORDER: ✅ 3-5 day delivery to the US - no weather-related delays ✅ Real-time tracking - know exactly where your package is ✅ Vacuum-sealed boxes - standard on every order ✅ Same competitive prices you loved ✅ Hard-to-find vitolas - expanded inventory ✅ Proactive communication - updates without asking REGARDING OPENED BOXES: You're absolutely right that this is common in the industry. However, we now ensure: All boxes are properly sealed when possible Clear communication if inspection is required Premium packaging to protect your cigars Quality guaranteed regardless of seal status 🎁 SPECIAL OFFER FOR RETURNING CUSTOMERS: Since you're ready to order again, we have a surprise waiting for you! 📧 Contact us: [email protected] Mention this review to receive: 15% discount on your next order Free express shipping Priority processing Complimentary premium samples We appreciate your loyalty and look forward to exceeding your expectations with faster, more reliable service! Best regards, New Management Team

Response from Cuban CigarsNov 3, 2025

Dear Zan, Thank you for your honest review and understanding about the hurricane delays! 🆕 NEW OWNERSHIP SINCE 2024: We acquired Duty Free Cigar Co. in 2024 and are NOT affiliated with Damian or the previous management. PROBLEMS FIXED: ✅ 3-5 day delivery (not 20 days!) ✅ All boxes properly sealed - guaranteed ✅ Real-time tracking from day one ✅ Proactive updates automatically 🎁 READY TO ORDER AGAIN? Contact us for a special welcome-back offer: 📧 [email protected] Mention this review for 20% off + free express shipping We've fixed everything you experienced. Let us prove it! Best regards

Response from Cuban CigarsNov 3, 2025

Dear Rob, Thank you for your confidence and positive experience! 🆕 NEW OWNERSHIP SINCE 2024: We are the new owners of Duty Free Cigar Co. and have NO affiliation with the previous management. GREAT NEWS FOR YOU: ✅ FREE shipping to the US - no more pricey fees! ✅ 3-5 day delivery - even faster than the 7 days you experienced ✅ Real-time tracking included ✅ Same reliability you trusted 🎁 LOYAL CUSTOMER REWARD: 📧 [email protected] Mention this review for 20% off your next order! Faster delivery + free shipping = even better value! Best regards