Cuban CigarsReviews of dutyfreecubancigars.com

Response from Cuban CigarsOct 31, 2025

Dear Sarak, Thank you so much for your positive review! We're delighted to hear your package arrived in perfect condition with the original boxes intact. That's exactly the quality and care we strive for with every shipment. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the authentic product quality you received while significantly improving our delivery times and customer experience. We're glad you appreciated: ✅ Authentic products - genuine Cuban cigars in original packaging ✅ Perfect condition - careful handling and secure shipping ✅ Understanding during the wait - your patience is valued Under new management, we've enhanced the experience for your next order: Faster shipping - especially to the US with free shipping available Real-time tracking - know exactly when your package will arrive Shorter wait times - improved logistics and processing Same premium quality - authentic cigars, original boxes, perfect condition Proactive communication - regular updates throughout the process As a valued returning customer, we'd love to welcome you back! When you're ready for your next order, contact us at [email protected] for complimentary premium samples and a special returning customer discount. You'll experience the same exceptional quality you loved, delivered even faster. Thank you for your business and understanding! Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Andrew, Thank you for your wonderful review! We're thrilled that your first experience with Duty Free Cuban Cigars was problem-free and that your authentic Cubans arrived exactly as described and in perfect condition. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to ensuring every customer - especially first-time buyers - has the same excellent experience you had, but with even faster service and enhanced communication. We're delighted you received: ✅ Authentic Cuban cigars - genuine products, every time ✅ Undamaged condition - careful packaging and secure shipping ✅ As described - honest product representation, no surprises ✅ Problem-free experience - smooth from order to delivery Under new management, your next order will be even better: Faster shipping - especially to the US with free shipping available Real-time tracking - follow your package every step of the way Enhanced customer service - responsive support whenever you need it Same authenticity and quality - premium Cuban cigars you can trust Loyalty rewards - special benefits for returning customers We'd love to have you back as a returning customer! Contact us at [email protected] for complimentary premium samples with your next order, plus an exclusive returning customer discount. Thank you for trusting us with your first Cuban cigar purchase - we look forward to serving you again! Best regards, New Management Team

Response from Cuban CigarsOct 31, 2025

Dear William, Thank you so much for your honest review and high recommendation! We understand authenticity concerns when buying Cuban cigars online - it's a valid worry - and we're thrilled you were completely satisfied when your genuine cigars arrived exactly as advertised. We are the new owners of Duty Free Cigar Co. We recently acquired this business and share your commitment to authenticity. We continue sourcing only 100% genuine Cuban cigars while significantly improving delivery times and customer experience. We appreciate that you recognized: ✅ Absolute authenticity - exactly what was advertised, verified genuine ✅ Worth the wait - patience rewarded with correct, quality products ✅ Trust earned - confident enough to place another order ✅ Highly recommend - your endorsement means everything Under new management, your next order (today!) will feature: Same guaranteed authenticity - 100% genuine Cuban cigars, always Faster delivery - reduced wait times, especially to the US Free shipping available - better value on your orders Real-time tracking - transparency from order to delivery Certificate of authenticity available - additional peace of mind Since you're placing another order today and gave us such a strong recommendation, we'd love to thank you personally! Contact us at [email protected] to receive complimentary premium samples with your order, plus a loyal customer discount. Thank you for your trust, patience, and wonderful recommendation! Best regards, New Management Team

Response from Cuban CigarsOct 31, 2025

Dear Steve, Thank you so much for your incredible 5-star review and recommendation! Your words "quality products and awesome customer service" are exactly what we strive to deliver with every order. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are deeply committed to maintaining the quality products you loved while taking our customer service to an even higher level. We're honored that you consider us: ✅ Your go-to place for cigars - needs, wants, and desires ✅ Quality products - premium, authentic Cuban cigars ✅ Awesome customer service - responsive and helpful support Under new management, we're enhancing what you already loved: Expanded selection - even more premium Cuban cigar options Faster shipping - especially to the US with free shipping available Enhanced customer service - 24-hour response time guaranteed Real-time order tracking - transparency every step of the way Loyalty rewards program - exclusive benefits for valued customers like you Same quality commitment - only authentic, premium products As one of our valued customers, we'd love to show our appreciation! Contact us at [email protected] for exclusive complimentary premium samples and VIP customer benefits on your next order. Thank you for making us your destination for all your cigar needs. We're excited to continue serving you with even better service! Best regards,

Response from Cuban CigarsOct 31, 2025

Dear valued customer, Thank you so much for your wonderful review! We're thrilled to hear about your positive experience and that the issue with the lost shipment was resolved quickly and professionally with a replacement order and tracking number. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining that same level of responsiveness and customer care you experienced, while implementing even better systems to prevent shipping issues. We appreciate that you recognized: ✅ Responsive communication - working with customers proactively ✅ Problem resolution - taking immediate action when issues arose ✅ Peace of mind - providing tracking for transparency ✅ Customer-first approach - making things right without hassle Under new management, we've enhanced our shipping processes: Advanced tracking from day one - on every order automatically Insurance on all shipments - extra protection against loss Faster delivery times - especially to the US with free shipping Proactive monitoring - we catch issues before you have to report them Same responsive service - quick action if anything goes wrong Real-time updates - you'll always know where your order is Since you mentioned "can't wait for my next order," we'd love to make it extra special! Contact us at [email protected] for complimentary premium samples with your next order, plus a loyal customer discount. Thank you for your understanding and continued trust - we're excited to serve you again! Best regards, New Management Team

Response from Cuban CigarsOct 31, 2025

Dear Alice, Thank you so much for your great review! We're delighted to hear you were satisfied with both our product quality and service. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to maintaining the great products you enjoyed while enhancing our service even further. We're thrilled you experienced: ✅ Great product - authentic, premium Cuban cigars ✅ Great service - smooth and professional experience Under new management, we're making it even better: Faster shipping - especially to the US with free shipping available Real-time tracking - complete transparency on every order Enhanced customer support - responsive service whenever you need it Same premium quality - authentic Cuban cigars you can trust Loyalty rewards - special benefits for returning customers like you We'd love to welcome you back! Contact us at [email protected] for complimentary premium samples with your next order, plus an exclusive returning customer discount. Thank you for choosing Duty Free Cuban Cigars - we look forward to serving you again! Best regards, New Management Team

Response from Cuban CigarsOct 31, 2025

Dear Jim, Thank you for updating your review to reflect that you received your refund. We appreciate your honesty in documenting both the initial frustrating experience and the ultimate resolution. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in June-September 2019. The previous management was responsible for the lack of communication and delays you experienced. We understand your frustration was completely valid: ❌ Zero communication despite 4 emails ❌ Order stuck "pending" for months ❌ Other sellers successfully delivered during the same period ✅ Refund eventually issued in September The fact that other sites fulfilled two orders while yours remained pending shows the problem was operational, not industry-wide - and that's unacceptable. Under new management, we've completely transformed our operations: ✓ Proactive communication - you won't need to send 4 emails ✓ 24-hour response time - every inquiry answered promptly ✓ Real order processing - no permanent "pending" status ✓ Fast delivery - competitive with other premium sellers ✓ Real-time tracking - transparency from order to delivery ✓ Prompt refunds if needed - processed quickly, not after months We'd love the opportunity to show you how different we are. If you're willing to give the NEW Duty Free Cigar Co. a chance, contact us at [email protected] for complimentary premium samples with full tracking - no payment required - so you can experience our transformed service firsthand. Thank you for your fair update and for giving credit where the refund was issued. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Richard, Thank you so much for updating your review and sharing the positive resolution! We really appreciate customers like you who work with us to resolve issues and document when things are made right. We are the new owners of Duty Free Cigar Co. We recently acquired this business and are committed to ensuring situations like warehouse mix-ups become truly "once in a blue moon" occurrences - or better yet, never happen at all. We're glad that: ✅ Communication resolved the issue - back and forth emails led to action ✅ Quick shipment once identified - problem addressed promptly ✅ Great condition arrival - quality maintained despite the delay ✅ Fair perspective - "sometimes all it takes is a few emails" Under new management, we've implemented systems to prevent these issues: Direct warehouse integration - real-time inventory and order tracking Automated alerts - we catch stuck orders before you have to email Proactive communication - you won't need multiple emails to get updates Quality assurance checks - ensuring orders don't get lost in the system Faster response times - 24-hour guaranteed reply Real-time tracking on every order - complete transparency As a customer who showed patience and worked with us, we'd love to thank you personally. Contact us at [email protected] for complimentary premium samples with your next order, plus a loyal customer discount. Thank you for your understanding and fair review update! Best regards, New Management Team