Cuban CigarsReviews of dutyfreecubancigars.com

Response from Cuban CigarsOct 31, 2025

Dear Sang, We sincerely apologize for what happened to you. Your experience - paying money and receiving absolutely nothing, not even a response - is inexcusable. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in March 2020. The previous management was responsible for taking your money and providing zero service. You were right to warn others to stay clear of that operation. It WAS a scam under the previous ownership. Under new management: ✓ Real products delivered - no payment without delivery ✓ Responsive service - we answer every inquiry ✓ Legitimate business - proper tracking, real accountability ✓ Complete transparency We understand your warning was justified. If you're willing to see how different we are, we'll send you complimentary cigars with full tracking - no payment required - to prove the new Duty Free Cigar Co. is legitimate. Contact us at: [email protected] Again, we apologize for what the previous owners did to you. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Shelden, We are truly sorry that your Christmas gift for your husband turned into such a frustrating and disappointing experience. Ordering in early December with the hope of a special holiday present, only to be ignored for months and lose $150, is heartbreaking. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in December 2019 or March 2020. The previous owner was responsible for taking your money and completely ignoring your requests for updates or a refund. Your husband never got his Christmas present, and you lost $150 - that's unacceptable, and we understand your anger completely. Under new management: ✓ Fast, reliable shipping - especially for special occasions ✓ Responsive communication - we answer every inquiry ✓ Real tracking information - you'll always know where your order is ✓ We honor refund requests - no ignoring customers We cannot access the previous owner's financial records, but we'd like to make a meaningful gesture. If you're willing to give us a chance, we'll send premium cigar samples to you and your husband with full tracking - completely free - so you can see we're nothing like the previous operation. Contact us at: [email protected] Again, we're deeply sorry your Christmas gift never arrived. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Charles, We sincerely apologize for what happened with order #18909. You're absolutely right - taking money, not delivering products, and then ignoring all emails is theft, plain and simple. We are the new owners of Duty Free Cigar Co. We recently acquired this business in 2025 and were not operating in February 2020. The previous owners who stole your money and ghosted you are completely gone - they have zero involvement in our operation. Your warning to others was justified. Under the previous management, it WAS a fake operation run by thieves. Under new management, we are a LEGITIMATE business: ✓ Real products delivered - we ship what you pay for ✓ Transparent communication - we never ghost customers ✓ Honest operation - no theft, no scams, real accountability ✓ Full tracking on every order We understand if you never want to deal with this brand again - that's completely fair. But if you're willing to see that we're genuinely different, we'll send you complimentary premium cigars with full tracking - no payment required - to prove the new Duty Free Cigar Co. is legitimate. Contact us at: [email protected] Again, we're sorry for what those thieves did to you. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear Dustin, We sincerely apologize for the unprofessional treatment you received with order #17619. Being ignored, unable to get a tracking number, and having calls go straight to voicemail is completely unacceptable business practice. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in June 2019 or February 2020. Damian and his operation are completely gone - he has no connection to our business whatsoever. You were absolutely right to call him a scammer and warn others to buy elsewhere. Under his management, that's exactly what it was. Under new management: ✓ Real phone support - no voicemail runaround ✓ Immediate tracking numbers - as soon as orders ship ✓ Professional communication - we respond to every email ✓ You get what you pay for - guaranteed delivery with proof We understand your recommendation to shop elsewhere was valid at the time. Now we're asking for a chance to show you this is a completely different operation. If you're willing, we'll send you complimentary premium cigars with full tracking - no payment required. Contact us at: [email protected] Damian's unprofessional scam is over. We're rebuilding this business the right way. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear JJ, We sincerely apologize for what happened to you. Being promised a refund that never came, having your order ignored since January 5th, and then having your legitimate complaint flagged is manipulative and dishonest behavior. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in February 2020. Damian and his operation are completely gone - he has no involvement whatsoever. What he did - promising a refund publicly to look good, never delivering it, and then trying to silence your valid complaint by flagging it - was deceitful and cowardly. Under new management, we guarantee: ✓ Honest refund processing - if we say it's done, it's done ✓ We never flag legitimate reviews - all feedback is welcome ✓ Transparent communication - no manipulation tactics ✓ Real accountability - we own our commitments We understand if you're disgusted with this brand - that's completely valid. But if you're willing to see we operate with integrity, we'll send you complimentary premium cigars with full tracking - no payment, no false promises - just proof we're different. Contact us at: [email protected] Your complaint was legitimate. Flagging it was wrong. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear valued customer, We are truly sorry for the extreme frustration you experienced. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in December 2019 or February 2020. The previous owners who scammed you, ignored your efforts, and then disconnected their phone are completely gone. You went above and beyond trying to reach them - more than any customer should ever have to do. You deserved basic communication, and instead you got NOTHING. That's inexcusable. Under new management: ✓ Working phone lines - real people who answer ✓ Email responses within 24 hours - every single inquiry ✓ No disappearing act - we're here and accountable ✓ Legitimate operation - real tracking, real delivery, real service Your warning to others was 100% justified. Under the previous ownership, it WAS a scam designed to take advantage of customers like you. If you're willing to see we're completely different, we'll send you complimentary premium cigars with full tracking - no payment, no phone tag, no games - just proof that the new Duty Free Cigar Co. is legitimate and accountable. Contact us at: [email protected] - and we WILL respond. You deserved so much better. We're here to provide it. Best regards,

Response from Cuban CigarsOct 31, 2025

Dear valued customer, We sincerely apologize for your experience, especially since you gave Duty Free multiple chances. The fact that you had to constantly email Damian just to receive your first two orders should never have been necessary, and then to be completely ignored on your third order is unacceptable. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in early 2020. Damian and the previous management are completely gone - they have no involvement whatsoever. You showed loyalty by ordering three times despite the struggles with the first two orders. Instead of earning your continued business with better service, they ignored you completely. That pattern shows exactly what was wrong with the previous operation. Under new management: ✓ No constant emailing required - proactive updates on every order ✓ Fast processing - not "very long time" ✓ Consistent service - every order handled professionally ✓ Clear communication - status updates without you having to ask ✓ Reliable delivery or prompt refunds - never 2 months of silence You gave them three chances and they failed you. If you're willing to give the NEW Duty Free Cigar Co. one chance, we'll send you complimentary premium cigars with full tracking - no payment required - to show you what consistent, reliable service looks like. Contact us at: [email protected] You deserved better treatment, especially as a repeat customer. Best regards, New Management Team

Response from Cuban CigarsOct 31, 2025

Dear Doug, We sincerely apologize for your experience. You gave Duty Free a second chance after a slow first order, and instead of improving, the service got worse - much worse. Waiting from September 2019 to February 2020 with only one empty promise is unacceptable. We are the new owners of Duty Free Cigar Co. We recently acquired this business and were not operating in 2019-2020. Damian and the previous management are completely gone - they have no involvement in our operation. Your conclusion "I wouldn't trust them" was completely justified based on that experience. Damian broke your trust when he said your order would be sent but never followed through. Under new management, we're rebuilding trust through actions: ✓ Improved speed - not slower with each order ✓ Real delivery - not empty promises ✓ Proactive updates - you shouldn't have to send numerous emails ✓ Consistent reliability - every order handled professionally ✓ Honest communication - if we say it's sent, it's sent with tracking You were patient with the first order and willing to try again. That loyalty deserved better treatment. If you're willing to give the NEW Duty Free Cigar Co. a chance, we'll send you complimentary premium cigars with full tracking - no payment required - to prove we're trustworthy. Contact us at: [email protected] We're here to earn back the trust Damian destroyed. Best regards, New Management Team