Dutch Bros CoffeeReviews of dutchbros.com

I feel ashamed of the behavior of the Dutch Brothers employees. Yesterday, August 9, 2024, my niece and I went to order 2 drinks. I ordered a large Vanilla Brew. They always give me a frappe with milk and vanilla. But the young man who served me did not know how to give me what I ordered. The second drink was even worse.... a cold milkshake. They gave it to me with ice without frappe mode. Terrible!!!! When they delivered my orders I told them that this was not what I ordered.. and the young men just laughed in shame and gave me what I ordered... they just said excuse me, the young man taking the orders is new. I am upset because they always give good service. Next time I will speak to them in 3 languages ​​to see if they understand their own menu.

The drink was ok, but their reward philosophy has little to be desired. I am always on the run, so customer service is important. I was told you can only sign-up for the reward program on the app, they cannot help you. Ok, fine, then she says I cannot use my phone number to access my rewards because sometimes people give their rewards to other people. My family of 6 purchase drinks together, and if I paid for all of my drinks, I can give my reward to my son or who I choose I earned it. Go to Wake-up call for a better experience. Dutch Brothers is too cheap to have a rewards program! 😂

Beautiful place

What happened to this company ? You had such an outstanding belief system, then you stooped to the woke crowd. You hired a coffee-making person, Rachael Cullen, who with one sentence on social media has thrown your business under the bus. “2 inches away from the best day of our lives” is famous now, and NOT in a good way. In a hateful way ! Condoning the assassination of a former President of the United States CAN'T be good for business, I don't care what your political stance is ! Employees that are allowed to post repulsive, indignant socially unacceptable posts on social media have got to go, no two ways about it ! No repercussions equals no business. Terminate her and issue a statement or watch the value of your business sink. As an employer you have a responsibility for your employees actions as they are a direct reflection of your company !!

Should hire better people with morals#Racheal Cullen ,wishing people dead on line,sad,still try the coffee just not from her.

The drink my girlfriend got after an hour looked all slimy and powdery. I have never had this experience before and I don’t want anyone else to go through this. I hope whatever the problem is it gets fixed maybe, the ingredients were expired. Whatever it is please fix this issue as it could have gotten my girlfriend sick. I am deeply disappointed with this dutch bros experience.

I was there on Saturday at 10:45 with the $30 order and I was treated very unprofessional by the employee that was waiting on me I love Dutch Bros and I want to make a shout out to Iona Cielo free Nicole and BRI helthey've always treated me with total respect but they need to really get their day crew on the road because I really don't like anything 😳😞thrown at me when I'm a VIP customer I'm not saying I'm not going to go back but I'm saying that they need to really change their attitudes and stuff cuz I don't like that

Best coffee best service. They have huge variety, but the plain black coffee is great.