Dutch Bros. Coffee is a privately held drive-through coffee chain headquartered in Grants Pass, Oregon, United States, with company-owned and franchise locations throughout the western United States.
Dutch Bros Coffee (dutchbros.com) has 108 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Jennifer Y.
I was so excited for Cookie Butter to come back this year but I am soooo disappointed. I do not like it at all this year. Why did you change it !?? It’s terrible now :( I’ve heard this from multiple people, not just me. I’m so sad, I truly could not wait for it to be back. Boo 😩
Lakota H.
My location is wonderful but upper management has changed the muffin top I know and love to something akin to a disk disguised as food. Sure the texture and flavor is there it's likely a difference in ingredients I'm thoroughly disappointed with today's experience. Also the muffin sticks to my fingers which makes eating and driving more difficult.
jessica A.
This month we all have birthdays so I have been there a few times but it makes me sad that they no longer say happy birthday and or write on it like they used to only because it was my kids birthday today. And this time going through was the 5th drink I have bought this month 2 large and 3 mediums (i am not talking about the free birthday drink it this) but I only have 42 points how many drinks do you have to buy to get to the 250 to get a free drink? I thought it would be around 10 to 15 but at 42 with 5 drinks I’m not even a quarter way through and this is why I am switching to just Bentleys they are the upbeat that Dutch used to be they make you feel special on you birthday or just for driving up. Dutch got its love from the attitude they used to have now that that is gone there is no point in paying the same price or go the extra mile for a drink from them. I already had my feeling about them saying they were upping the prices to keep their staff and as soon as they upped their price went their to wait twice as long because the only had 3 people working verses 6 and that was in Texas so they lied just so they could raise prices and what funny is I would’ve thought nothing about them raising prices if they didn’t say they were doing it so they could keep their staff then didn’t follow through.
Lady T Lady T.
Used to be so good natural real fruit now it all processed and dilutes into just water on smoothies Now I guess moving to a conservative state will make it ok The good brother is turning in his grave it’s real sad what greed does Next they’ll probably change the name
Brooklynn F.
I was so excited to get a shake after getting my wisdom teeth out. I got the birthday cake shake and it was bland, she didn’t even put whip cream on it and on the website it was so colorful and pretty. Normally I have nothing but wonderful experiences but the lady that served us wasnt very nice. Do not recommend that matcha either, it takes like grass.
D M.
I have gotten (and enjoyed) the Americano, both iced, and hot, with their sugar-free chocolate. I messaged corporate, to get some nutrition info, namely carbs and sugar, and was told that information wasn't available. They serve a product with no clue what's in it? Hard to believe. They told me to check out their other online nutritional links, but why, the info isn't there? Really disappointed (and underwhelmed) by this shortcoming.
Adelaida T.
I feel ashamed of the behavior of the Dutch Brothers employees. Yesterday, August 9, 2024, my niece and I went to order 2 drinks. I ordered a large Vanilla Brew. They always give me a frappe with milk and vanilla. But the young man who served me did not know how to give me what I ordered. The second drink was even worse.... a cold milkshake. They gave it to me with ice without frappe mode. Terrible!!!! When they delivered my orders I told them that this was not what I ordered.. and the young men just laughed in shame and gave me what I ordered... they just said excuse me, the young man taking the orders is new. I am upset because they always give good service. Next time I will speak to them in 3 languages to see if they understand their own menu.
Nicole J.
The drink was ok, but their reward philosophy has little to be desired. I am always on the run, so customer service is important. I was told you can only sign-up for the reward program on the app, they cannot help you. Ok, fine, then she says I cannot use my phone number to access my rewards because sometimes people give their rewards to other people. My family of 6 purchase drinks together, and if I paid for all of my drinks, I can give my reward to my son or who I choose I earned it. Go to Wake-up call for a better experience. Dutch Brothers is too cheap to have a rewards program! 😂
