Dutch Bros. Coffee is a privately held drive-through coffee chain headquartered in Grants Pass, Oregon, United States, with company-owned and franchise locations throughout the western United States.
Dutch Bros Coffee (dutchbros.com) has 108 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Caitlin C.
I ordered a golden eagle extra sweet with caramel around the cup whipped cream on the top with caramel a gray SUV cut in front of me. I was told to follow the black car. The gray SUV had my drink. They had to remake my drink still didn’t taste right this is the first time that has happened so the car I guess was not told to follow behind me and you got my drink. They had to remake mine I’m not happy at all
Mickey
Everytime when they have special things like little ducks or lately the frogs and when you work from early in the morning til afternoon, you don't have a chance to get something. Either on that day they don't accept online orders or they are out. Poor customer service
Leslie H.
I buy frequently from Dutch Bros. When placing my order I always ask for a stopper on the lid. 98% of the time they don’t put it on and then I have to ask for a second time. This is one reason I don’t tip because they can’t get things right the majority of time.
DM P.
This happens at every Dutch Bros, every time. The cashier's awkward, forced attempts at making conversation. This has to be some misguided corporate directive to keep the customer "engaged" while waiting for his drink. "So what are you up to today? Oh just running errands, huh? Doing anything fun this afternoon? Any plans for the weekend?" Please stop. Can I just pay for my drink and resume listening to my podcast in peace while it's being made? Is there a polite way to say, "Please shut up. I don't care to engage in Happy Talk with you. If I try and politely front off the interrogation with disinterested, one word replies, "Chatty Cathy"-- apparently pulling her OWN string in there-- never seems to get it.
Brittany
Usually friendly and my drinks are usually good from both gallatin tn locations although there's been times I haven't been happy with the taste of my coffee, too much coffee grounds in it, and I'd ask for light ice but there's still too much ice. Also don't like they charge the same price for a 16 oz hot coffee, as a 24 oz iced. Makes no sense should be cheaper being a smaller cup.
Elda R.
I was there on Saturday at 10:45 with the $30 order and I was treated very unprofessional by the employee that was waiting on me I love Dutch Bros and I want to make a shout out to Iona Cielo free Nicole and BRI helthey've always treated me with total respect but they need to really get their day crew on the road because I really don't like anything 😳😞thrown at me when I'm a VIP customer I'm not saying I'm not going to go back but I'm saying that they need to really change their attitudes and stuff cuz I don't like that
Tammy W.
I go here literally everyday and order the same thing a picture perfect with an extra shot and it's really irritating because I get the extra shot maybe half of the time. I know what the difference is I drink them daily so it's sad it depends on who is working on whether or not you get what you pay for! But they are sure ready for their tips!
