Kelsey F.
At first I was impressed with appt set…
At first I was impressed with appt set up. However when it comes to meds for my sick dog who needs ANTIBIOTICS they are playing a game making me wait multiple business days to get my script transferred. My dog could die from this and they do not care. I’ve been on the phone many times with them and they just keep saying it will be sent from our transfer team. Had I known this I would have just went to my regular vet!!! They don’t care about your pets but your money!! I could have it shipped for $25 which is crazy. Never again.
Response from Dutch VetAug 11, 2026
Thank you for your feedback, and we're sorry to hear about the worry over your dog. We want to be clear that Dutch isn't designed to be emergency medicine, and for any situation that requires urgent or emergency medication, we always recommend being seen in person right away so your pet can get immediate care. On the transfer itself, we took a look and see that your request was submitted on 7/28/2026, and it was called in and processed that same day, 7/28/2026, to the Sam's Club you requested. We truly do care about the pets and people we serve, and we hope your dog is feeling better. If there's anything more we can do, please reach out to us at [email protected].