Dutch VetReviews of dutch.com

So easy and felt heard

Why wait for an appointment at local who is always booked for at least a month. Dutch will have your furbaby seen in less than 24 hours and on road to recovery well before local vet has time too see you. Friendly and the cost, a month of care for 1/3 the price of one vet visit would cost.

I got a Dutch account and spoke with the vet to get trazodone for my cat for a move as my cat has severe anxiety on car rides and our move to the new home is about seven hours away. I set up the Dutch account and went through the whole process about a month before my actual move date and my vet recommended taking some time seeing how my cat is reacting to the medication so that I can properly dose them once the actual move happens. I also ordered a diffuser through Dutch along with the trazodone and I received the diffuser about a week later with no medication, even though Dutch was telling me the medication was sent with the diffuser. After dealing with multiple different customer service reps, the truth came out that the medication was never sent due to an issue with not knowing which name of which cat the medication was to be made out for. Nobody from Dutch reached out to get the correct name or to get the order out to me and has dragged their feet on getting the medication finally sent out to me. Then once they got the correct name for the cat they left me in the dark again for a few days and when i contacted them again told me that they had to do an investigation into the whole order which added extra time to my wait. Currently after much frustration and being left in the dark, I’m finally told that the medication is being processed by the pharmacy and will be sent out shortly. I am moving in eight days and they are telling me it can take 4 to 7 days for the medication to show up and I see that it still has not been shipped out and it has been three days since they told me the pharmacy was processing the medication . Dutch is very quick to take your money, but when it comes to actually take care of their customers, they could not care less. I am not usually the type of person to write a bad review about a company as I understand mistakes happen, but this is completely different as it has to do with the well-being of a living creature and the fact that once they took my money. They have done nothing to try to ensure that my cat actually gets what it needs, and I have had to constantly nag them by calling by emailing and by messaging on the app just to get any sort of update on what’s going on at all and pretty much I’m just always told don’t worry we’re taking care of it. I will be extremely surprised if I actually receive the medication before I have to move in which case I spent money with a company that did not provide me with the service that they say they do which to me just goes to show I wasted my money. And we’re at a point now or even if I do receive the medication in time, I don’t know how my Cats‘s going to react to it as I won’t have a trial period To see how they react to it. It’s extremely frustrating to try to plan ahead of time to make sure that if there are any delays, you have some leeway to still get what you need in time, just for the company to screw it up so badly. Needless to say, I will never use this company ever again as I do not support businesses that care only about making a profit and not their customers nor the animals that they claim to be helping.

Amazing loving Doctors that clearly love animals!!

Prompt, easy to use, friendly & helpful.

Awesome service and great value with access to low cost medications. I would recommend them highly. Thank you for your help.

This service provides you peace of mind without a huge amount of money or stress over making appointments.

Staff and service are excellent! I highly recommend!