Staci J.
I live in a rural area so getting to…
I live in a rural area so getting to the vet for some issues that are not an emergency but still require a vet or prescription it is nice to have an option. The vet we have dealt with has been very good. We appreciate all of the help and recommendations that were made. I feel like our dogs bad skin issues will be improved by the prescribed medications. The only issue I've had is tracking on prescription meds not coming until after I got the meds and slower shipping than I'd like for some medications (antibiotics). I'm hoping that was just a one off thing and that isn't the normal shipping time frame. I have had 3 virtual appointments with 2 of our dogs so far and I'm happy with the service so far. Vet & customer service get 5 stars, shipping is 4 stars.
Response from Dutch VetAug 7, 2026
Thank you so much for taking the time to share this, it means a lot. Being an option for pet parents in rural areas is exactly what we hope to be, so we're really glad we could help with your dogs' skin issues and that the visits have been so positive. We appreciate the honest feedback on shipping, too. The tracking arriving after your meds and the slower antibiotic delivery aren't the experience we want, and we've flagged it so we can look into it, it shouldn't be the norm. We've reached out here to get your email so we can dig into those specific orders. Thank you for trusting us with your pups, and we're always here whenever you need us.