Dutch VetReviews of dutch.com

Waiting one hour now for vet to join the call, maybe it was a zoom glitch, rescheduled for next day and it worked out great, great service, I would recommend

Shipping made me give 3 out of 5 stars, because I signed up late night to speak with a vet. Appointment was same day about 2 hours after I signed up. VET was 1 minute late. Not a big deal. I messaged to let them know I was on the call so they wouldn't say I was not there. Call was about 5 to 7 minutes. VET was ok. Not very warm. Just straight forward. My dog has recurring ear infections. VET prescribed meds. Dutch site gives option for rush delivery $35... I paid because it gave me a date that the med would come if I did pay. That was untrue. Emailed customer service and was told there is a 2day processing regardless. I should not have paid for rush shipping then. I asked for a refund for shipping since there was no Rush happening. Suddenly I have a shipping tracking stating it will be here Monday January 15th and another saying January 16th. I did this to get meds quicker for an infection, because as my dog gets older he does not like going into the vet. I may have been better off at our regular walk up in Petco, because we would have had meds same day. I'm sorry I did this to my dog who seems to be in pain.. not so much the money. The prescription was discounted, the plan had a discount for annual and I only paid $58 bucks for shipping and Meds... but paid because it said an actual date I would receive the meds. I signed up 1/10/24. It said rush shipping I would get meds by 1/13/24. I had no shipping status until I reached out yesterday and still won't have them til Monday or Tuesday. The standard shipping said I would have had them on Thursday 1/18/24, which is too long for a dog with an ear infection. I would use again if they fix this delivery. Maybe send the prescription where I can go pick it up sooner. Even Chewy's shipping is better. I should have read these reviews first, but, live and learn. If you need quick meds do not use them. Take your friend to the Vet in person. I'd have paid the extra money for him to feel better. 1/29/24 Wanted to update my review... my dog refused drips in the ear. Signed up for another visit. Quick and on time as the first. The Vet was great. Informative even asked me about my congestion 😆... she prescribed a new Med... this time I used regular shipping... received Meds 2 days later. This was a much better option than rush shipping. I was pleased with this experience compared to the first.

Can’t speak highly enough of this company. Tell-health visit with Dr, prescribed meds & sent, and my puppy is SO much better. They recommended a behavioral center in MY town, and are refilling RXs for 6 months until I can get in. Just a great experience all around. And the Dr actually spent the time with me, that my local vet never had.

If I could give zero stars I would. I had a visit with a very condescending vet who kept insisting she couldn’t treat my dog and said he needed a behaviorist instead and Dutch doesn’t offer that. This is after I signed up for a yearlong membership because behavioral issues were highlighted as an area they treat on their website and my dog has a fear of both the car and going to the vet in person. He is already working with a certified behaviorist trainer but that person is not a prescriber. The vet basically said she couldn’t treat him and what I heard is that his fear aggression problems makes him a bad dog and we can’t throw Prozac at the problem. I was not asking for that. I was seeking an addition to his overall treatment plan because it takes a village and fear aggression in one of the problems Prozac can help with and it’s even advertised that way on the Dutch website. Then after the horrible visit where the vet refused to help me I get all these emails telling me there’s a treatment plan and items in my cart but there’s no plan and nothing in the cart. This is a horribly misleading and disappointing service bordering on false advertising and downright fraud. Don’t advertise virtual vet visits and then have vets say I can’t treat your dog on a virtual call. Also, I’ve never encountered a colder person who knew less about dogs.

You've got to be patient and you've got to be persistent at communicating via text, because that's the only way they communicate with you aside from the Vet visit you have via video with one of their vets. For me, there were times when I wasn't very pleased about texting to get my messages of importance through to them, but I was persistent and eventually, I was able to solve my problem. My problem was that I paid for the subscription for my pet via PayPal, and then I paid for the meds prescribed by the Vet, at Dutch using my credit card and the charge did not go through PayPal. Dutch informed me that I needed to pay in order to receive the meds for my cat. I was like wait a minute, I know I paid because the money came out of my account. So, I contacted them via text and was told the same thing. Then I went to my bank account and took a screenshot and sent them a shot of the money being deducted by them. The person who was texting with me checked on the payment and find out that they did in fact receive my payment but admitted that some kind of glitch on their end prevented my payment from showing up. The thing is, they made it right. What they did was they expedited my cat's medicine and they overnighted it. Now that is the kind of service I think I deserve when I've been done a dis-service! Thank you - Dutch.com My cat is feeling better already. How could I ask for more? I'm glad that I bought a subscription and I am also glad the vet suggested an allergy medication formulated especially for cats. I now own a year supply of it and the cost was very reasonable. View full review User's recommendation: Texting is the only way that their customer service works with you. They are persistent, but no suggestions are made so, you'll need to be able to think about things for yourself. I thought I made both payments with PayPal, but found out that I had not after investigating how the second payment came out of my bank account.

Excellent customer service! They are very helpful and easy to work with. I can always get an appointment same day. Only downside which is not their fault is that you do have to wait for your rx

Professional and caring vets. Excellent service, easy to make appointments and obtain prescriptions if needed.

What a great way to get help for your pet 24/7. Video chat was simple and worked well, even for a novice like me. Quick service, Pharmacy readily available. Professional and caring Doctors. They follow up too see progress or if your needs for your pet were satisfied. This allows for those of us that have to rely on others to get around, can’t drive or home bound. CANT say enough