Dutch VetReviews of dutch.com

We needed advise, paid 35$ for the visit, set up zoom meeting for ten. No one showed, however they pushed the meeting to ten thirty, it's now 11:10 and no one has showed. My cat's dying and I spent my last 35$ to look at an empty zoom room and listen to my cat suffering. I have recorded the entire interaction. I have clicked every customer support and only got bots and no answers to calls or emails so far. I believe they must be bankrupt and vacated because several months ago they were very helpful. They were present

Very accommodating. Fast and knowledgeable. Excellent care so far 🙂

Everyone here at Dutch is so helpful. The website is extremely easy to access. Customer service along with their vets are always so quick to respond. They are all extremely helpful.

Dutch was extremely misleading when I signed up. Everything reads like you will be able to get a prescription for your pet but when booking an appointment it says to click to confirm that a prescription can not be prescribed for your pet. Waste of $35. Do not sign up based on the misleading information. To make matters worse there is nowhere to message the company on their website to ask for a refund based on the misleading information.

This company is quick to respond, professional, and caring. Our little Maltese was so sick and the vet around the corner couldn't see our dog for 5 days! I signed up on Dutch, requested a vet asap and I got a zoom call within 15 minutes! I have been in contact with our vet for a month now about issues and she is right there, with me, helping Bella. I highly recommend Dutch. They will work with you in real time, day or night.

Dutch was a great way for my dog Boomer. Dr. Booke was able to give me 4 more months with my sweet boy. Unfortunately he did pass away just back in February he was 14yrs old. Dutch gave me more time with my boy and I am grateful for this service that Dutch provides. I would recommend Dutch to anyone who needs to get the care for their pet.

I have meant to submit an update, as customer service reached out to me after leaving the 1 star review which I do appreciate. They acknowledged that the person was in fact “incorrect” stating that vets in my state were no longer able to prescribe via telehealth and said they simply no longer had a vet in my state. They were able to retrieve my pet’s refills and call them in to Costco so my dog was no left just hanging as customer service originally left him. They also prorated and and credited back my membership for the remaining months left on my membership. Will I go back to Dutch? Probably yes, IF they hire a vet in my state and properly communicate with me. The service is useless without a vet. I’m changing my review to 3 stars, because you did make it right and it was good while I had it, however you were very deceptive and your representatives blatantly lied to me on the phone when in fact I knew the laws in my own state. It was great until their only vet in my state must of quit. Then suddenly my pets refills vanished and I got the run around and a ton of excuses. They told me I needed to make another appointment to get the meds refilled and when I tried, it said I could no longer get them in my state which the customer rep said was due to new laws. According to my local vet, they hadn’t heard of any such law with telemed. Dutch tried pushing over the counter meds which isn’t what I was paying a subscription for. I think it’s a con site trying to get local vets to just push meds to make their money and the only vet they had working for them in my state figured them out. Read the other reviews about how sick pets got on medications that weren’t properly prescribed. I’m guessing I was lucky I only used them for allergy and anxiety meds for my dogs since I have a local vet for more serious things. But beware you’re talking to vet techs at these late hour appointments and pay close attention as this subscription isn’t going to be there for you like you think it will. If it seems too good to be true, it usually is.

I have three pets and signed for an annual plan with Dutch. The service has more than paid for itself. Everything for an eye affliction, to a skin infection, to treating our German Shepard puppy for severe anxiety. The Vets are top notch. I can schedule a virtual appointment same day. The doctors follow up in message and provide comprehensive information regarding your pet’s condition, and you just can’t beat their pharmacy prices. Lastly, their customer service team is friendly and knowledgeable and resolved any issue I had quickly!