Dutch VetReviews of dutch.com

This is the best vet practice ever. After my 2nd visit I opted for yearly membership. I knew I was staying. They are knowledgeable,compassionatefriendly. You can tell they really do care,and really do know their stuff. Right down the line from pharmacy to all staff members. I hope they stay just like they are

Dr. Hoshizaki was incredible! I suspected my (elderly, ancient, etc.) dog had an ear infection and he was totally able to confirm my suspicions with a quick consultation and observation of my dog. He was also just very kind, personable and gave good advice in addition to ordering antibiotics. I appreciated his care, and I would totally come back to visit Dr. Hoshizaki!

The subscription is inexpensive and even with the medication cost, it is still cheaper than going to the vet. My biggest complaint is their customer service / refund policy. During the vet consultation, I asked if this is something that my cat needed to be treated immediately for and the vet said no, just make sure to pay for expedited shipping and I’d have the medication in a day or two. So, I paid an additional $15 for express shipping with it showing I’d have delivery by EOD on Tuesday (I placed the order Sunday morning). Upon tracking the shipment, UPS has it marked delayed and it’s in several states away from where I live. I reached out to Dutch’s customer service to see if the $15 shipping could be refunded, because it was not delivered as expected and most likely won’t be delivered until Thursday (if then). Their customer service responded they would not be refunding, the express window is 1-3 days and it is in transit. Again, UPS clearly shows that it is delayed in a different state, not “In Transit” - meaning it is not actively on its way to me. I don’t hold Dutch responsible for whatever is happening with UPS, but my expectation was for delivery of a medication today and now I don’t even have a delivery date. My cat is in a lot of discomfort and needs medication and I will have to take her to her regular vet to ensure she receives timely treatment. Overall, I canceled the subscription and will just pay for in person visits moving forward. I know that my vet cares about my pet’s wellbeing and that is worth more than a cheap subscription.

I am very pleasantly surprised by how much I liked my experience. Human versions of this kind of service have disappointed me in the last so my expectations were low. 75% of vet visits are unnecessarily expensive and stressful just to find out your pet has allergies, or acne, or is faking an injury for attention. Dutch basically gets that first step a pricey vet would take at a fraction of the cost. Of course for extensive, emergency attention and blood work you would need an in-person vet, but for everyday, common issues, Dutch is fabulous.

Dr Cole was amazing, really friendly and knowledgeable. I can't wait to work with him more.

No hidden agenda this company is a great company that cares for pets. My experience was good with the vet Dr that treated my kitten and very knowledgeable I have no complaints I honestly wish I knew about Dutch earlier on alot of time and money would have been saved.

Dr Royce was super nice and extremely helpful. She was able to diagnose and treat my dogs ears for infection. My dog and I are both happy that he didn’t have to endure the trauma of being muzzled at the local vet.

Dr. Royce was so helpful and kind. She made the process quick and easy. I left feeling confident in my dogs treatment plan and now she is already on her way to feeling better!