Dutch VetReviews of dutch.com

The Doctor was available on Thanksgiving night, took her time explaining things about my dog’s problem, provided me with a doable treatment plan, and saved a trip to the ER. 100%. The Doc was fantastic, clear about treatment and the dangers with the condition.

So far great experience. Had a hard time finding a vet in my area and my pup needed his prescription. This was a great solution.

We love the convenience and the availability of the staff.

The vet was amazing and helpful. I was able to take care of all my dogs needs in one call and I appreciate that so much

worst experience my husband I ever had with trying to support our pet with an online service. We ordered revolution the first time and they stated it was at our home, but we never received it. So they had to refund our money and we had to get the revolution somewhere else. The second time we thought we give them another chance and the same thing ordered medication had it expedited and it still hadn’t come to our home. My husband and I went back-and-forth with Customer Service, which is a joke. We have to report them to the Better Business Bureau and we have to follow up to make sure we get our $86 back.

One of the worst experiences ever. Signed up and did the vet no problem. Ordered the meds and they said it should ship in 1-2 business days. 4 business days later and it has yet to ship. Customer service is useless and aren't helpful. They never respond. Booked a phone call and they never even called me back. Def don't recommend. Literally one of the worst experiences and I'm still waiting on my meds that have yet to ship. Don't even know what I'm paying for at this point.

Excellent experience. Excellent experienced vet with good information and good bedside manner. This is a real Vet service, but a great time saver and money saver. I got the advice and meds I needed to get my 3 yr old Doberman diva back to feeling better.

Buyer beware. Signed up for a 2 year plan because the site simultaneously advertised 34% off all plan types, and 40% off (up to $40) first medication order. The membership explicitly said "pay $5.36/mo for 24 months, billed at $128.70 today". As soon as I signed up and paid the $128.70, the 40% off offer completely disappeared from the medication I had in my cart and would no longer apply. Furthermore, the site advertised 25% off subsequent medication orders, but as soon as I subscribed, the benefit changed to 20% off. Finally, and the worst part, the site only granted me a 1 year subscription, meaning I paid $128.70 for 12 months instead of the advertised 24 months! It said I would be rebilled at full price ($195 after 1 year)... the false and deceptive advertising was so egregious it was hard to believe. I spent about an hour putting together an email with screen shots of everything and asked for a refund, just a simple refund and I'd be on my way. The next business day I received an impersonal email stating Dutch would like to schedule a call with me. Instead of a simple response saying they would refund me, I'd have to use MORE time and energy to talk to someone... why?? I made a phone appointment, the time came and went... NO CALL. I emailed, called, texted, left a chat message. Finally, someone called. They could barely communicate with me due to a language barrier, fine. The really bad part is that they hadn't even READ my email. They asked me to explain the situation to them. Are you kidding me?? I told them to please read the email while I was on the phone waiting. They then said they didn't have the authority to issue a refund and would have to escalate. WHY WASTE MY TIME WITH A PHONE CALL when you are only going to connect me with someone who hasn't even read my email, and who can't do anything about it??? Now I have been on hold for almost half an hour waiting for them to get back to me on whether they can do anything about refunding me. This is after already having an hour in figuring out I've been duped by the website and false/deceptive advertising, another hour putting together the email, and now another hour between waiting for a phone call and being put on hold... Still no results. I advise you to not be lured in by all the fancy advertising and offers of this website. I am so regretful. What this company is doing is completely disrespectful and criminal.