Dutch Vet Reviews | Read Customer Reviews of dutch.com

Dutch Vet Reviews | Read Customer Reviews of dutch.com

Dutch Vet reviews

5,295 approved reviews, newest moderated first

Kimberly Moses E.
May 3, 2025
She was so helpful and caring
She was so helpful and caring. To be a Vet and have a lot of compassion is so important.
Response from Dutch VetMay 5, 2025
Thank you so much for your kind words!
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Lauren
May 3, 2025
I just felt very heard and appreciated…
I just felt very heard and appreciated the information I received regarding my kitten. It’s nice to have some guidance when you aren’t sure what’s going on with your family per.
Response from Dutch VetMay 5, 2025
Thank you for sharing this—it truly means a lot. We're so glad you felt heard and supported, especially when navigating something uncertain with your kitten. It's our goal to provide not just care, but clarity and peace of mind. We're always here when you need guidance for your furry family member!
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Rose. R.
May 2, 2025
10/10.
I had Doctor Chestnut. She was amazing. Very thorough with any questions I had. Polite, friendly and very knowledgeable. 10/10 recommend. Dutch has the best prices. Had my script ready almost as soon as we finished the call.
Response from Dutch VetMay 5, 2025
Thank you for the wonderful feedback! We're so glad to hear you had a great experience and felt well taken care of. It's great to know your questions were answered thoroughly and that everything—from the consultation to the prescription—was smooth and quick. We truly appreciate your recommendation!
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Lindsay H.
May 2, 2025
Kind, and professional
I have no complaints. The doctor was very kind and informative. The app is a little confusing but otherwise it was a great experience.
Response from Dutch VetMay 2, 2025
Thanks for your feedback! We're glad you had a great experience with the doctor. We appreciate your note about the app and will pass this on.
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Ms.Mango
May 2, 2025
Best vet experience ever
My cat is terrified of going to the vet. Dutch allows me to meet a vet AFTER work, for 10 minutes, with my cat chilling calmly next to me. It's awesome.
Response from Dutch VetMay 2, 2025
Thanks so much for sharing your experience! We're so glad Dutch makes vet visits less stressful for both you and your cat. Having your pet relaxed at home while still getting expert care is exactly what we aim for. Give your cat some extra head scratches from us! 🐾
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Cait
May 1, 2025
Really Helpful
Really Helpful! Explained the treatment plan and meds well!
Response from Dutch VetMay 2, 2025
Thanks so much for sharing your experience!
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Carol G.
May 1, 2025
Great experience with Dr.Booke
Great experience with Dr.Booke. She listened to me as I described Pepper’s health history and quickly came to the same conclusion as our vet at home. I feel that Pepper is receiving quality treatment and that makes me happy.
Response from Dutch VetMay 2, 2025
Thanks for the kind words! We're so happy Pepper is getting the care she needs and that you felt supported throughout the process.
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William
May 1, 2025
BE AWARE!!
BE AWARE!!! I tried to transfer a prescription and it was impossible, there is a $5 pharmacy fee that can't be pay by itself or alone, it must be attached to a merchandise order, so finally I had to buy from them. I WAS IGNORED BY CUSTOMER SERVICE WHEN ASKING HOW TO PAY THIS PROCESSING FEE OF $5 ALONE....(I TRIED BY CHAT, BY E-MAIL) Finally, I had to buy from them as my pet was running out of food and I then I got feedback right away, but not any word related to the processing fee of $5, but for the order placed.
Response from Dutch VetMay 1, 2025
Thank you for sharing your feedback — we're truly sorry to hear about your experience and the frustration it caused. While Dutch does include a $5 pharmacy processing fee for prescription transfers, this fee covers the verification and handling required to safely send prescriptions to third-party pharmacies. At this time, it must be included as part of a merchandise order, and unfortunately, we are unable to process it as a standalone charge. We completely understand how critical timely access to pet care is, and it's never acceptable to feel ignored when trying to get help. Many of our customers have had smooth transfer experiences and responsive support, so we’re sorry that wasn’t the case for you. Your feedback is important and will help us improve communication and clarity moving forward. Please don’t hesitate to reach out to Dutch directly at [email protected] and mention your Trustpilot review. I’ll personally keep an eye out for your message today to ensure it receives the attention it deserves.
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