Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
dutch.com
Website
dutch.com
Category
Animal Health
Listed on Five Star Index
2026
About these reviews
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The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I tried to cancel my membership within a few hours of registering, and was told cancelation was not their policy. No more than four hours had elapsed from registration to my request to cancel.
No services had been provided so in effect DutchCare had zero investment in me or my dog. In fact, I registered at around 3am, and requested cancellation before 8 am.
Response from Dutch VetJun 10, 2025
Thank you for sharing your experience. We’re sorry for any frustration this caused. While our standard policy typically doesn't allow for immediate cancellations, we did make an exception in your case and have processed a full refund for the membership the day you reached out and requested us to cancel.
If there's anything else you need or if you have further questions, please don’t hesitate to reach out. We’re here to help.
CK
Connie Kimler H.
She is compassionate
She is compassionate, good listener, explained everything in layman's terms.
Response from Dutch VetJun 10, 2025
We're happy to hear that you felt listened to and that everything was clearly explained. Thank you for your positive feedback!
EL
Elizabeth
Dr Gonzalez made everything so easy…
Dr Gonzalez made everything so easy while being very kind and thorough. Easy and 10 minutes in and out. My Saira haf a pretty severe ear infection, 3 days medsbeill be here.
Response from Dutch VetJun 10, 2025
We're happy to hear that Saira's visit was easy and thorough! We appreciate your kind words and are glad the process was quick and efficient for you. Thank you for your feedback.
GG
G G.
Waste of money Zero support Website is faulty Possible bait and switch
Signed up, they took my money, and read "vet cannot presribe meds" What? That's why I chose them. Then, it would recognize the format of my cell. I'm in the US, so typical format. Switched to my laptop, I was on my phone, and it wouldn't recognize my login, I twice requested a password reset. Been an hour, and still don't see an email. I have two emails I use, and requested on both in case I made a mistake. Nope, nothing. Then I noticed that while they quickly took my money, they didn't send any emails regarding the usual "thanks for joining" "welcome to ..." nothing. Sent multiple messages for support, but of course they must be business hours, when I'd think a large amount of business comes from people after hours. You'd think you'd hear something, even after you purchased a membership. As someone who's owned an online business for 15+ years, this is unacceptable. Wasted time and money for absolutely nothing. I believed the online reviews, and I'm usually very suspicious of them, but I am extremely aggravated as I'm out money for nothing, and have no idea why this company thinks having poor support, a poor website, and no emails, is a way of doing business.
Response from Dutch VetJun 6, 2025
We’re very sorry to hear about your frustrating experience and truly appreciate you bringing this to our attention. This is certainly not the experience we aim to provide.
We did reach out to request additional information so we can investigate the issues you encountered more thoroughly. Our team is actively looking into what may have gone wrong with the password reset emails and your account access, and we’d like to make things right.
Regarding the vet visit, while our doctors can prescribe medication in most cases, there are some situations where they may be unable to, depending on state regulations or medical appropriateness. We understand how disappointing that can be and are reviewing your case to better understand what happened.
Please know that we’re committed to improving our support and technical systems, and your feedback is incredibly valuable as we do so. If you haven’t already, please respond to our outreach so we can assist you directly and resolve this as quickly as possible.
MP
Mira P.
She was wonderfully attentive.
She was great! It was my first zoom vet call & I couldn’t be happier. She joined on time, had read all that I pre-wrote, answered all my questions & created a treatment plan w/ prescribed necessary meds. What a great service!
Response from Dutch VetJun 6, 2025
We're happy to hear that your vet experience was so positive! We're glad the consultation was helpful and that the treatment plan met your pet's needs. Thanks for your feedback!
SD
Summer D.
Very convenient,helpful ,friendly just…
Very convenient,helpful ,friendly just over all great!!!
Response from Dutch VetJun 6, 2025
We are happy to hear that you had a great and helpful experience. We appreciate your feedback and time.
KA
Kara A.
She was very helpful.
She was very helpful. She understood my issues and concerns. She was knowledgeable and gave me a solution for them. Friendly, understanding, knowledgeable and quickly handled everything. Great experience for first impressions.
Response from Dutch VetJun 6, 2025
We're happy to hear that you had such a positive experience! It's wonderful that our team was able to understand your needs and provide a helpful solution. Thank you for your feedback.
SP
shelley P.
Sigh of relief
Dr Kleinschmit took the time to listen to my concerns. She explained what appears to be going on, our options, and plans for the future. Dr. Kleinschmit told me to reach out and let her know how it goes moving forward. She shows her love for animals and working with parents. Thank you Dr. Kleinschmit, I look forward to working with you. Thank you Dutch for making it easy and cost effective to find medical care and wisdom for my pet's well being.
Response from Dutch VetJun 6, 2025
We're so glad that you felt heard and supported! It's wonderful to know that the plans for your pet's care were clearly explained, and that you found our services easy to use and affordable. We appreciate your feedback!
