Dutch VetReviews of dutch.com

Response from Dutch VetJul 16, 2025

Thank you for sharing your experience. We're truly sorry for the initial confusion and inconvenience caused by the appointment cancellation and Zoom link issue. There was a technical issue on our end that led to a scheduling mix-up, and we understand how frustrating that can be. We’re glad to see you were able to get rescheduled. We’re committed to providing reliable care and are continuing to work on improving our systems to prevent this from happening in the future. If you have any lingering concerns or need support with anything else, please don’t hesitate to reach out, we're here to help.

Response from Dutch VetJul 16, 2025

We're happy to hear that the doctor was helpful and quickly identified the issue. We appreciate you sharing your positive experiences with us! Thanks for your feedback.

Response from Dutch VetJul 16, 2025

We're happy to hear that you found our services helpful for managing your dog's arthritis, especially with limited local options. We appreciate your feedback and are glad the consultation provided useful suggestions for your dog's care.

Response from Dutch VetJul 15, 2025

We're happy to hear that you're very satisfied with the veterinary service! It's great to know that our accessible scheduling has been beneficial for you.

Response from Dutch VetJul 15, 2025

We're happy to hear that you felt heard and understood. It's wonderful that the thorough evaluation and follow-up discussions were helpful for you and Caspian. Thank you for your positive feedback!

Response from Dutch VetJul 15, 2025

We're truly sorry to hear about what you and your dog experienced, and we hope she is recovering well. We understand how upsetting and stressful this situation must have been, especially given her prior history with eye ulcers. We want to clarify that the order was placed with standard shipping, and tracking confirms it was delivered on July 14th, which was within the expected delivery timeframe. While we do our best to get medications to pet parents quickly, Dutch is not a substitute for emergency veterinary care, and we encourage seeking in-person treatment when urgent medical attention is needed. That said, we understand your frustration and took additional steps to help make things right. Even though the order was delivered and the appointment was completed, our team worked with you to process a full refund for both the visit and the medication. We truly appreciate your feedback and will continue working to improve clarity and expectations around shipping timelines. Wishing you and your pup all the best in her recovery.

Response from Dutch VetJul 15, 2025

We're happy to hear that the service was perfect for your dog's issue! It's great that the vet was helpful and thorough. We appreciate you choosing us and are glad you found the cost reasonable. We'll look into the photo upload issue. Thanks for your feedback!

Response from Dutch VetJul 15, 2025

We're happy to hear that the sign-up process was simple and quick for you. It's great to know that you've been able to consult with the same vet and get your questions answered. We're glad that joining us has given you peace of mind!