Hani A.
I paid for a year of membership
I paid for a year of membership, and every time I try to make an appointment they let me make the appointment then they cancel it and send me a message to become a member, both my cat and my dog got sick and I thought I had an appointment with them , then to find out minutes before the appointment that it was canceled and the reason that I need to become a member when I do have an active membership, that’s very inconvenient and it’s too late during the day to make local vet appointment… they keep telling me they will contact tech support to fix the problem but never fixed
Response from Dutch VetNov 11, 2025
We’re so sorry to hear about the trouble you experienced trying to book your appointments, that definitely sounds frustrating. After investigating, we found that there was a technical issue with your account that caused the membership verification error. Our team worked closely with you to ensure it was resolved, and I can confirm that the issue was taken care of yesterday. We truly appreciate your patience while we sorted this out and are standing by if you need anything else or run into further issues. Please don’t hesitate to reach out, we’re here to help.