Jennifer W.
This place is unreal I paid for a whole…
This place is unreal I paid for a whole year was getting service for my dog and meds . Now they are telling me that they don’t do prescriptions in my area . That’s crazy after you took my money . Not only that this happened before and I never got my money back the first time . I also was giving them the benefit of the doubt. And tried it agian but nope screwed me over out of a lot of money
Response from Dutch VetNov 18, 2025
Thank you for taking the time to share your feedback. We truly appreciate you being part of Dutch and are sorry for any frustration this situation has caused. Telemedicine regulations in your state recently changed, and although we were previously able to prescribe there, we are unfortunately no longer permitted to do so under the updated rules. We hope to be able to offer prescriptions (Rx) in your state again soon. If you’d like to advocate for access to telemedicine-based pet care, you can contact your State Representative and let them know how valuable this service is for you and your pets. Here’s an easy link to send a message: https://myreps.datamade.us/ In the meantime, you are welcome to keep your membership for the rest of the year and continue using it for advice-only support. If instead you prefer to cancel, please reach back out and reference this message, we’re happy to help and can provide a prorated refund. Thank you again for your understanding, and we’re here if you need anything.