Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
dutch.com
Website
dutch.com
Category
Animal Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
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We had a great experience with our online vet appointment. The doctor was incredibly kind, patient, and helpful, particularly when we experie ced technical difficulties with our zoom! She was able to help our dog get the treatment he needed.
Response from Dutch VetDec 15, 2025
We're happy to hear that your online vet appointment was a great experience! We appreciate your kind words and are so glad we could help your dog get the treatment needed despite technical difficulties.
GH
Gary H.
This is a nice service
This is a nice service! You can schedule a virtual appointment with a vet. They've been about to prescribe all the things I've needed for my cat and dog. The prescription prices are reasonable.
Response from Dutch VetDec 15, 2025
We're happy to hear that you find our service helpful! It's great to know that you appreciate the convenience of our virtual vet appointments and reasonable prescription prices for your pets. Thanks for your feedback!
TH
Thelostmerc
Very quick and easy and they don’t…
Very quick and easy and they don’t charge criminal prices for a simple visit.
Response from Dutch VetDec 15, 2025
We're glad you found our services quick, easy, and affordable. Thank you for your positive feedback; we appreciate it very much!
GF
Grace F.
Giving me hope :)
This was my first time meeting with the vet. She was very passionate about helping my dog with her anxiety issues as an aussie. She also briefly told me of her own experience in the past with her own mini aussie and how she managed those issues. Not to be dramatic, but I entered this call worried and drained and left it hopeful and excited to do more for my dog.
Response from Dutch VetDec 15, 2025
We're happy to hear that the consultation was so helpful and that the veterinarian's passion and experience resonated with you. It's wonderful you left feeling hopeful about helping your dog! Thanks for your feedback.
LB
Lisa B.
I have always had a great experience…
I have always had a great experience with dutch. I tell ally patients about it!
Response from Dutch VetDec 15, 2025
We're happy to hear that you've consistently had a great experience and tell patients about us! Thank you for your support.
CB
Cheyenne B.
Appreciate the informed help!
Dr. Skelton was kind, patient, thoughtful, and recommended medicine for my indoor cat that best suits his needs. He made sure I had what I needed to take care of my sweet cat and I'm so grateful!
Response from Dutch VetDec 15, 2025
We're happy to hear that the recommended medicine suits your cat's needs. We appreciate your kind words and are grateful for your positive feedback!
KB
KB
False advertising/services not delivered as promised
This company openly advertises same day access to vets and 24/7 messaging with quick responses. My Australian Shepherd was experiencing an urgent health problem, and because of their promises I was waiting for a response through the messaging portal which I still haven't received a full three days later. I paid for a full year of their membership. On top of this they sent me an email stating that they cannot provide prescription services in the state where I live. Y'all need to make this clear from the beginning and not have it buried in the fine print. I don't want to hear excuses from you replying to my review. Your customer service Representatives promise me a refund but then stopped replying, so I have initiated and won a chargeback through my CC company for services not delivered and falls advertising. Avoid this company at all costs, specifically the cost of your pet's health, your peace of mind, and the cost of their annual membership.
Response from Dutch VetDec 15, 2025
We’re truly sorry to hear about your experience and understand how stressful it is when your pet is dealing with a health concern. That’s never the experience we want for our members.
During sign-up, members are required to enter their state of residence, and the platform clearly indicates whether prescription services are available in that state. Prescription eligibility is determined by state regulations, and unfortunately we are unable to override those requirements.
We do offer same-day veterinary appointments; however, availability is dependent on whether all appointment slots for that day have already been booked. While we strive to provide rapid access, same-day care cannot always be guaranteed.
It’s also important to note that our service is not intended for urgent or emergency medical needs. For any urgent health concerns, pets should be seen by an in-person veterinarian or emergency clinic to ensure immediate care.
Regarding messaging, we take response times very seriously. At this time, we do not have any customer service tickets that have gone unanswered for three days. We have reached out to you here because we would genuinely like the opportunity to review your specific ticket, investigate what occurred, and better understand where the breakdown may have happened.
Our intention is never to provide excuses, but to ensure concerns are fully reviewed and addressed appropriately. If you’re open to it, we would truly appreciate the chance to look into your case in more detail and provide clarity.
Thank you for sharing your feedback, it helps us continue improving our service.
AR
April R.
I was skeptical!!
I was skeptical!!! But not anymore!!! Very happy with my decision. We had our first visit last night. The Dr. Fernandez was very thorough and explained everything and listened. I had all of my prescriptions within an hour ready for ordering. I did price match and it was fast and easy through the chat function. The agents that respond to emails also were very helpful and responsive. If you’re in doubt, don’t be, especially if you have a dog with skin issues and arthritis, this app will pay for itself. My vet was charging me double for arthritis tablets and $3.65 per pill for apoquel. I got it processed match to $2.50 per pill. Just do this!!!! I have 5 dogs, all seniors and 3 have skin and ear issues and arthritis.
Response from Dutch VetDec 15, 2025
We're so glad to hear about your positive experience! It's wonderful that the thorough consultation, quick prescription processing, and price matching worked well for you. We appreciate you sharing how our services are helping your senior dogs with their skin, ear issues, and arthritis. Thank you for your feedback!
