Dutch VetReviews of dutch.com

thoroughness, recall of previous visit(s), good communication and creativity regarding management of pet's health going forward

Easy Zoom connection. On time. Dr Runde is pleasant, knowledgeable and helpful.

Great experience! Dr. Hoffman was very helpful and knowledgeable. Being able to do a virtual visit was also a huge win for my pet and much less stressful on him.

We have a big dog and all vets want to sedate him because even though he is in a mussle he tries to nip and they are just so afraid. to get the simplest meds like allergy relief this way makes it so much easier to get my pet what he needs without sedating him. we love it

Signed up in December 2025 because we had just lost one of our dogs and the other one was having horrible anxiety whenever we left her alone. The first visit went pretty well, the vet prescribed two medication to help her deal with the anxiety. While her anxiety improved, one of the medication was extremely difficult to give her. She didn’t like taking the capsule, but the second month we were trying to wean her off of it, and I had to open the capsule and give her powder. It was a battle morning and night. I asked to have the medication in a liquid form because she had taken that one other time and it wasn’t a problem. I had originally been told that would be fine, but now it’s been five days and there’s been no movement on getting me the medication. I’ve message them repeatedly, emailed, and called them (could only leave a message) trying to get the medication. Since they don’t offer in liquid form, the very first day, they said they’d send it out to a pharmacy. I provided them the name and phone number for a pharmacy that I had confirmed would fill the medication. They ignored that and 4 days later, I got an email saying I need to provide them a different pharmacy. I immediately respond with a different pharmacy and crickets. That was Friday morning. I contacted them several times that day so I could have the medication before the weekend. All I got were “cut annd paste” answers about it being a process and they are reviewing it. It’s already been five days and now it’s the weekend. So likely another two+ days before I can HOPEFULLY get her meds. I guess because they don’t make any money having an outside pharmacy filled the prescription, they can’t really be bothered to send it out. And at the end of every conversation, they write, “Have a great day. Thank you for being part of the Dutch family.” And my inbox is full in auto-generated emails from them trying to sell me more services - stating that my dog is OVERDUE for treatments she doesn’t need and I didn’t ask for. These people clearly do not care about animals or their human customers. Do not waste your money or time! UPDATE: They FINALLY sent the prescription to the pharmacy Monday afternoon. I was able to pick up medication this evening. I’ve gotten MULTIPLE texts and emails just TODAY from Dutch telling me to go to my shopping cart to pay for my dog’s refill. But I’ve got her other prescription on auto shop. So when I click through, the cart is completely empty (except for the annoying banner telling me Lucy’s overdue for her flea treatment (the one that I absolutely do not purchase from them and never have). But they still hound me to give them more money! Funny, I’ve left voicemails, sent messages, and emails, for 5 days with basically ZERO response - yet I posted this review over the weekend and they replied early today. It’s obvious what their priorities are and how they value their online reputation above all else. Why don’t they put as much effort into caring for animals and serving their customers? What a sad, sad statement! UPDATE 2: Dutch asked for my contact info here, which I provided 4 days ago. And, once again, CRICKETS! Clearly it was all for appearances here. And I’m still getting bombarded with emails to buy flea treatments and to buy refills for Lucy’s existing meds which are on auto ship until I get Lucy to my local vet and STOP using Dutch FOREVER!

I had a great experience using Dutch. The vet Dr. Grijalva was both caring and knowledgeable. She listened and provided great care to our pup. It was such a relief to avoid an office visit that would have required sedation for our anxious dog.

Poor med delivery. Nice concept but poor service. I called Friday evening for an hotspot and could t speak to vet until sat 5pm. Then she ordered meds that I still hadn’t received 7 days later! Conditioner hasn’t been treated in a week so far! Not worth the risk , see your vet!!

Ease of use. The only thing I would let users know is this is not like Just Answer. You do have to schedule a Zoom meeting with the veterinarian. Some may love that, some may find it less convenient. My Great Dane has a lesion that comes and goes. I was just at the vet in September and forgot to show them. The veterinarian at Dutch recommended I get him in for a culture. I think that is an appropriate treatment plan. I will say, the lesion is just about gone now. We’re under that major storm warning so I’m going to keep an eye on it and get him to the vet once it warms up.