Dutch VetReviews of dutch.com

She was so Kind and took time with us

What a scam. The vet wrote a script and put it in my cart for a future purchase if the OTC recommendation didn’t work. A few days later the script was automatically ordered and charged my card. The support at Dutch is so bad they just closed my refund request without response. All this subscription does is push overpriced prescriptions. That’s how they make money.

They hired a very good vet, based on my first experience. I think the website and scheduling of the zoom could be a bit more seamless, but access to advice after hours is important. They can address certain things by video, and also assist in helping me decide how and when I DO need to take poochy to the vet.

Pros: - Veterinarians are knowledgeable and helpful. - Scheduling is easy, even if a little convoluted. - Chat holds your place in line and if you're unable to wait the incredibly long wait times, they will follow up via email with you. Cons: - "24/7" vet availability should be taken with a grain of salt. Over the weekend I wasn't able to connect with anyone for another 12 hours and that vet was advice only/unable to prescribe meds. - Some veterinarians are quick to provide treatment plans, others take a day or so. - You can only schedule one appointment at a time so be sure you don't schedule an advice-only appointment if you need meds because you cannot schedule another until the first appointment is completed. - Customer Service isn't always 100% helpful. Make sure you stay in communication as you try whatever it is they're trying to make work. - Transferring medications can take 2-3 days and must be done before you fill anything with Dutch. They will not transfer remaining fills once filled through their pharmacy. - There's a $5 pharmacy fee each time you fill a prescription. - Some meds are 3x as much as you'd pay elsewhere, others are on par. - Price Match is confusing and codes don't work, you have to wait on refunds. - Rush shipping said "arrives tomorrow" in the cart before checkout but the final email said it would arrive 3 days later. One order has sat in processing for 2 days, the other claims it will be delivered today. Will update if that actually happens. - Long wait times -- it took them over 12 hours to answer a match a price match email request I'd made and live chat can take anywhere from 1 to 3+hours. - "Next in line" designation in live chat is no indicator you will get help any time soon. It's been over 20 minutes and I still haven't been connected to anyone. - You're forced to ship using Autofill and no matter how many times I adjust the delivery date, it keeps forcing it back to the original date. You cannot successfully adjust this or skip it through the website on your own. I hope they will hire more staff so customer support can be more effective in handling issues the first time and ensuring wait times aren't so long. I would appreciate more transparency in regard to "24/7" availability, actual delivery date windows for "Rush Shipping" estimates, pharmacy fees and transfer costs/process. They need to fix autoship update ability on the customer's side so that it actually works. It would also be great if they would automatically adjust prices to reflect price matched prices so that you don't have to even WORRY about transferring meds/updating autoship dates to avoid paying nearly 3x the price at the same shipping speed Chewy or Petco could deliver WITHOUT the $20 "Rush Shipping" fee. If medications aren't going to arrive in the windows promised, they need to have staff on hand, ready to transfer medications to local pharmacies so that medications can be sent out same day. At this rate my cat will be in pain AND withdrawal by 8am tomorrow morning unless I take him to emergency.

I have used Dutch a few times already and each time has been wonderful. The Vets are very nice and friendly as well as extremely knowledgeable. They educate on the issue and emergency measures as well as when you would need to take your pet into a vet in person. This is a God send especially when it is 5 degrees out and your poor pup is coughing .

This is a wonderful service with quick response. I love it.

I have been very blessed to have found Dutch. Their Doctors are amazing and knowledgeable about care . They are willing to listen and shift treatment easily to find what works best. They follow up and are so caring when the time comes for hospice. Thank you so much, I have recommended you to others including random people I talk to with end care dogs that can’t be moved.

Amazing experience! Site is super easy to navigate. Dr. Moore was very engaging and compassionate. Website just requires you to enter info multiple times, gets a little tedious