Dutch VetHomepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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5,295 approved reviews, newest moderated first
Elizabeth A.
Its very easy and helpful to get a vet appointment super fast and be able to get a treatment plan with a kind helpful vet
Response from Dutch VetFeb 13, 2026
We're happy you found it easy to get a quick appointment and treatment plan with a kind vet. We appreciate your helpful feedback!
Victor V.
Customer service is top notch, specifically Ericha. She definitely represents your brand. Very impressed with her.
Response from Dutch VetFeb 11, 2026
We're happy to hear that our customer service met your expectations. It is wonderful to know that you were impressed. Thank you for your feedback.
Florence St. L.
Wonderful Ty
Response from Dutch VetFeb 11, 2026
Thank you for your feedback.
Blue
Dutch will make it VERY easy to get your credit card and bill you for a vet appointment (virtual). That part is nice. Then after that, kiss your care goodbye because they "forget" to put the prescription on your dashboard, then when you chat it is an AI bot who cannot help you. Then when you text it is the SAME thing - An AI bot that says "email us and we will get back to you". Four emails later, nothing. Now they want me to schedule ANOTHER paid vet appointment? Take your pet's care somewhere else. The customer service is an absolute JOKE.
Response from Dutch VetFeb 20, 2026
We’re truly sorry to hear about your experience and the frustration this caused. That’s not the level of care or service we strive to provide, especially when it comes to your pet’s health. We understand it can be concerning not to immediately see a prescription reflected on your dashboard. In some cases, prescriptions can take up to 24 hours to be added to the treatment plan, though they’re typically available within just a few hours. Our team did reach out to assist. However, because multiple tickets were submitted across different channels, the system placed each new message into the queue in the order it was received. This unfortunately impacted the timing of the initial response, as newer messages can move a case further back in the queue. While we use automated tools to help route requests as efficiently as possible, connecting you with the right support remains our priority, and we appreciate your patience throughout the process. We do see that our team was ultimately able to assist with your prescription order. To help make things right and get the medication to you as quickly as possible, we provided a free rush shipping code. Additionally, due to the delays and your understandable frustration, we canceled and refunded your membership in full. We never want anyone to feel unheard or unsupported. Your feedback is important, and has been passed along. We appreciate you giving Dutch a try and are sorry we fell short.
R Est I.
The vet video appointments are always very helpful but everything else horrible. Customer service is a nightmare- no follow up on my order issue, no update. You’d not able to reach anyone to get help- they just don't do it right. I’ve placed an order last Friday , paid for the rushed delivery so my cat feels better soon. Antibiotics and her prescriptions dry and wet food: she has a crystal in her urine and shouldn’t eat the regular food that caused it. Last night ( Monday) I’ve got the delivery to find out it was only her meds. No foods in this tiny plastic package!! Sadly I’ve got notifications my order was delivered- excuse me, where are my kitty foods?? Somehow someone messed up with my order and forgot to include the foods ( 19 pounds weight total) but the meds only.. I’ve made many attempts today to get it resolved but instead of help I’ve got the ignorance at least.. I cannot start her on the antibiotics because she has to have something in her stomach! My poor kitty has suffered and would continue to suffer for how long ? until they finally decide to ship her food. Another 5 - 7 days to to treat her infection and treat her urine crystals. THATS WRONG. TOO BAD. UNETHICAL. CRUEL. NEGLECTFUL.
Response from Dutch VetFeb 13, 2026
First and foremost, I want to say how truly sorry I am for the stress this situation has caused you and your kitty. We absolutely understand how serious urinary crystals and infections are, and how important it is that she receives both her prescribed food and medication without delay. Hearing that you felt ignored or unsupported is not the experience we ever want for you or your pet. I’d like to walk through exactly what happened so there is full transparency: You reached out to us on 2/9/2026 at 9:33am PST via SMS. Our team responded at 9:56am PST letting you know the drops were marked as delivered on our end and that we would immediately contact the pharmacy regarding the food. Within 24 hours, we followed up to let you know we were placing a replacement order for the prescription food. Our team followed up directly with the pharmacy and successfully initiated the replacement order on 2/10/2026. I can confirm the replacement order was delivered today, 2/12/2026. It also appears the original food shipment is still in transit, which means you may receive that as well. Regarding shipping: when rush shipping is selected at checkout, it applies to medications (such as the drops). Prescription food ships separately from a different pharmacy and unfortunately cannot be rush shipped due to pharmacy processing and carrier limitations. I completely understand how confusing and frustrating that can feel, especially when you’re expecting everything together. I also want to clarify that when you called in while actively texting with us, the SMS thread automatically closed because you were connected live with an agent. When you emailed, that agent reviewed your phone conversation and let you know they were awaiting the pharmacy update before reaching back out. There was no intention to ignore you, and I’m very sorry it felt that way. That said, your feelings are valid. When your cat is in pain and you’re trying to do everything right for her, any delay feels unacceptable. We never want you to feel that her care isn’t being treated urgently. We’re relieved the replacement has now been delivered, and we sincerely hope she’s able to start feeling better quickly. If there’s anything additional you need, whether that’s reviewing your order, discussing shipping options in the future, or any further support, I’m here and ready to help. Again, I’m very sorry for the distress this caused you and your kitty. We truly care about her wellbeing.
customer
I joined after watching the Tucker special, having never even heard of Dutch before, and I’m so glad I did. In just a few weeks, we’ve already had two vet calls without ever having to put our dog in the car or step into a vet’s office. The convenience alone is incredible. Each time, I was able to get a same‑day appointment, and the vets walked me through multiple treatment options, including both supplements and medications, so I could choose what felt right for my dog. During one visit, I uploaded clear photos of her ears ahead of time, which allowed the vet to examine the issue closely and come prepared with thoughtful recommendations. The entire process is seamless, intuitive, and clearly designed with both pets and pet parents in mind. It’s efficient, stress‑free, and genuinely empowering. You will not be disappointed. Dutch has completely changed how I think about vet care.
Response from Dutch VetFeb 9, 2026
We're so glad to hear that you're enjoying the convenience of our services and that you've had positive experiences with our vets. It's great to know that uploading photos beforehand helped streamline the process. Thank you for sharing how Dutch has changed your perspective on vet care!
Marlena B.
Dr. Cherry was professional while also being personable and kind. She provided important information, took time to listen to my concerns, and helped me get an afforable prescription for my cat. Excellent vet, and Dutch continues to prove a valuable resource for our pets.
Response from Dutch VetFeb 9, 2026
We're happy to hear that the vet was professional, personable, and kind! We appreciate that she addressed your concerns and helped you get an affordable prescription. We're glad Dutch is a valuable resource!
PATRICK C.
I just used Dutch for the first time. Signed up today and canceled today😂. So my GSD has these little nodules on her skin, the size of a pencil eraser. The vet recommended an ultra sound prior to seeing the nodules. I asked how he made that determination so quick, stated they were probably blood blisters, he didn’t even give me time to provide a history. Buyer beware.
Response from Dutch VetFeb 10, 2026
We’re sorry to hear that your first experience didn’t meet your expectations, and we appreciate you sharing your feedback. There are certain concerns that do require in-person evaluation, and when a licensed veterinarian determines that additional diagnostics (such as imaging) are necessary, they will recommend an in-person visit first. This is done to ensure pets receive the safest and most appropriate care. Once an in-person exam or diagnostics are completed, our veterinarians can then assist with creating the right care plan and helping monitor ongoing needs when appropriate for telemedicine. We’d like to take a closer look at your experience and better understand what happened. Our team has reached out to request more information so we can locate your account, or you’re welcome to contact us directly at [email protected] so we can follow up. We understand how important it is to feel heard and confident in your pet’s care, and we appreciate the opportunity to review this further.