IW
Poor customer experience
Poor customer experience. Virtual vet was great but railroaded me to use their pharmacy and then had internal issues that delayed delivery. Sent a note to the CEO who couldn’t be bothered to respond. It’s a shame… great concept but customer service and customer experience are important when dealing with your “best friend.”
Response from Dutch VetFeb 20, 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear that your experience didn’t meet expectations, especially when it comes to caring for your “best friend.” That’s never the impression we want to leave. While we’re glad to hear you had a positive experience with the virtual vet, we sincerely apologize for the frustration around the pharmacy process and the delivery delay. That’s not the level of service we aim to provide, and we understand how disappointing that must have been. We’ve reached out here to get your email address so we can investigate this further. If you’re willing, please reach out to us directly at [email protected] and reference this Trustpilot review, we’ll prioritize your case and get back to you ASAP. We appreciate your feedback. It helps us improve, and we’d truly value the opportunity to make this right.